Customer Service Liaison

Job Title: Customer Service Liaison

Location (city, state): Salt Lake City, UT

Compensation: $20-$26/hr

Contract: 3+ months

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Job Description:

Provide excellent customer service by communicating with customers and internal sales teams while managing every aspect of the customer order lifecycle. This role supports assigned sales representatives and acts as a liaison between customers, sales, and operations to ensure timely and accurate order fulfillment.

Key Responsibilities:

• Receive and process customer orders, coordinate purchase order details, and enter orders into the ERP system
• Answer incoming customer calls and respond to inquiries related to pricing, order status, shipments, tracking, credits, scheduling, cancellations, adjustments, quotes, and warehousing
• Prepare and review open order reports with sales representatives and customers on a recurring basis
• Maintain and manage customer contracts, including product releases and coordination with product managers and sales
• Arrange freight and secure rates through a TMS, collaborating with customers on shipment logistics
• Support sales with new customer leads and ongoing account needs
• Assist assigned sales representatives to ensure customer satisfaction
• Occasionally assist warehouse staff with labeling or related tasks as needed
• Perform additional duties as assigned by the Customer Service Manager

Qualifications:

• 2+ years of customer service experience in a product-based environment
• Full-cycle CSR experience with order entry
• Manufacturing or distribution industry background strongly preferred
• High school diploma required; associate’s or bachelor’s degree preferred
• Advanced proficiency in Microsoft Word and Excel
• Experience working within an ERP system
• Strong math skills, including use of decimals and units of measure
• Ability to multitask, problem-solve, and work efficiently in a fast-paced environment
• Professional, confident customer service presence