In-Office Bilingual Transportation Coordinator

Transport & Delivery Coordinator

Schedule: Monday - Friday, 7:30am to 4:30pm

The Transport & Delivery Coordinator is responsible for managing and coordinating the movement of recovered vehicles from HNS Recovery facilities to auctions, dealerships, clients, and other authorized destinations.

This role includes approving transport company scheduled appointments, scheduling deliveries for units requested by clients, managing communication with clients, auctions, and transport vendors, and ensuring all delivered units are properly released and documented through Slack and internal systems.

The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment while maintaining strong communication and accuracy.

Essential Duties & Responsibilities

Transportation Coordination & Scheduling

• Approve scheduled by transport companies to ensure accuracy and compliance with client requirements.
• Schedule vehicle deliveries based on client requests for unit movement.
• Coordinate delivery appointments with transport companies, clients, auctions, and dealerships.
• Monitor daily delivery schedules to ensure timely movement of vehicles.
• Prioritize deliveries based on client deadlines and operational needs.
• Follow up on delayed, pending, or missed appointments.

Client, Auction & Transport Communication

• Respond to emails from clients, auctions, and transport companies in a timely and professional manner.
• Provide updates regarding delivery scheduling, appointment approvals, and status changes.
• Communicate clearly regarding delays, corrections, or scheduling adjustments.
• Maintain strong working relationships with all external partners and internal departments.

Slack Communication & Release Verification

• Use Slack to coordinate and confirm that delivered units are properly released.
• Ensure all release requirements are met before approving final vehicle release.
• Verify that units are only released to authorized transport companies or recipients.
• Confirm that all required documentation is completed and attached prior to release approval.
• Communicate release confirmations and issues through appropriate Slack channels.

Documentation & Compliance

• Verify Bills of Lading (BOLS) before approving any vehicle release.
• Ensure all required documentation is complete prior to transport.
• Confirm signed delivery receipts are received and properly uploaded.
• Verify time-stamped delivery photos are obtained when required.
• Maintain accurate and complete electronic records of all transportation activity.

System Maintenance

• Update RDN and other internal systems with accurate delivery information.
• Record appointment approvals, scheduling and completion notes.
• Upload all required documentation and delivery confirmations.
• Maintain accurate tracking of all active, pending, and completed transports.

Quality Assurance

• Ensure compliance with all client-specific transport and release requirements.
• Monitor aging or delayed deliveries and take corrective action when needed.
• Verify accuracy of all transportation documentation before final approval.
• Follow all HNS Recovery policies, procedures, and compliance standards.

Daily Responsibilities

• Review and respond to transport-related emails from clients, auctions, and transport companies.
• Approve or reject transport company scheduled appointments as needed.
• Schedule delivery appointments for client-requested unit movements.
• Monitor and manage Slack communications for delivery release approvals.
• Confirm that delivered units are properly released and documented.
• Track pending, scheduled, and completed deliveries.
• Follow up on delayed or incomplete transports.
• Update RDN and internal systems with accurate status information.
• Ensure all documentation and photos are uploaded correctly.
• Maintain an organized workflow and ensure all daily communications are addressed.

Qualifications

Required

• High school diploma or equivalent.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and Workspace.
• Strong customer service and professional communication skills.

Preferred

• Experience in repossession, transportation, logistics, or automotive industries.
• Experience with RDN or similar repossession management software.
• Prior experience in dispatch, scheduling, or coordinator roles.
• Familiarity with Slack or similar communication platforms.

Key Performance Expectations

• Approve and schedule appointments accurately and promptly.
• Maintain timely communication with clients, auctions, and transport companies.
• Ensure all vehicle releases are properly verified and documented.
• Keep Slack communications updated and responsive for release coordination.
• Maintain organized and accurate transportation records.
• Meet client service level expectations (SLAS).
• Minimize scheduling errors and release issues.
• Ensure all documentation is completed and uploaded promptly.

Key Performance Indicators (KPIs)

• Number of appointments approved and scheduled
• On-time delivery percentage
• Appointment approval turnaround time
• Email response time
• Slack response and release confirmation time
• Documentation accuracy rate
• Client SLA compliance
• Delivery completion rate
• Scheduling error rate
• Customer satisfaction ratings
• Aging or delayed transport volume

Physical Requirements

Ability to sit for extended periods while working on a computer.

Frequent use of computer systems, email, and communication platforms.

Regular use of Slack, phone, and internal software systems.

Ability to work in a fast-paced office environment

Core Competencies

• Accountability
• Integrity
• Professionalism
• Communication
• Customer Service
• Attention to Detail
• Organization
• Time Management
• Adaptability
• Teamwork
• Problem Solving

Compensation & Benefits

Starting Pay: S16.OO per hour

Benefits are provided in accordance with HNS Recovery policies and eligibility requirements.

HNS Recovery is committed to delivering exceptional service through accuracy, accountability, and professionalism. We are seeking dependable individuals who excel in communication, coordination, and operational efficiency.