Parts Specialist

Compensation Pay range: $16.00 - $25.00 per hour (actual hourly rate will equal or exceed the required minimum wage applicable to the job location). Additional compensation may include annual, quarterly performance, or premiums based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met. Essential Job Functions Follow and promote all company customer service programs (e.g., Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot). Promptly greet retail/walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise. Assist managers and/or installer service specialists in serving the professional customers as needed and directed. Complete assigned company training relevant to position. Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee. Maintain and secure the cash drawer, accept cash and/or checks, make accurate change, and process credit card transactions. Process exchanges and returns for credit in a friendly manner in accordance with company policies and procedures. Address and resolve customer complaints in a friendly manner. Assist with the completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc. Perform various daily operational tasks such as preparing new, core, and warranty merchandise returns to be shipped to the distribution center, assisting with monthly stock adjustments, inventory cycle counts, etc. Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met. Perform various in‑store services for customers (where state and local laws allow) such as installing wipers, testing and charging batteries, testing charging system, scanning vehicle trouble codes, replacing headlight capsules, etc. Occasionally drive a delivery vehicle to make deliveries when business needs dictate (must meet company mandated driving eligibility requirements). All other duties as assigned. Skills, Education, Knowledge, Experience, and Abilities Required: Ability to quickly match alphanumeric sequences. Required: Provide outstanding, friendly, and professional customer service. Required: Must be able to multitask, handling customers on the phone and in the store at the same time. Desired: Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service. Desired: ASE certification. Desired: Fluency in multiple languages (Spanish is highly desired). Equal Opportunity Employer O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. #J-18808-Ljbffr