Lead Concierge

Concierge Lead

Trademark Property Company, based in Fort Worth, Texas, is a full-service real estate firm specializing in the development, investment, and management of mixed-use, retail, multifamily, and office properties.

We aren't just about square footage or leasing rates. We are in the business of placemaking. We take ordinary spaces and turn them into community hubsplaces where people want to be, connect, and experience something special.

Our business is focused on adding value to assets, but our passion is adding value to communities. We don't just manage properties; we curate experiences. If you want a career that is as dynamic and vibrant as the places we create, you're looking in the right place.

Our purpose is to be extraordinary stewards, enhance communities and enrich lives. Our guiding principles:

• Have Vision
• Engage People
• Make a Difference
• Create Value
• Build Partnerships

Are you

• Passionate: You thrive on creating value for everyone involvedfrom the stakeholders to the Sunday afternoon shoppers.
• A Connector: You inspire others and connect at an emotional level.
• A Partner: You cultivate relationships based on integrity and respect because you know we succeed together.
• Relentless: You insist on high standards and take results personally.
• Growth-Minded: You see challenges as opportunities to evolve and failure as data for improvement.

The opportunity

A dynamic, detail-oriented, and natural leader, the Concierge Lead at Atlantic Station is responsible for delivering an exceptional customer experience, acting as a knowledgeable resource for all visitors, and supporting daily team operations. This role is perfect for a self-motivated, high-energy individual who thrives in a fast-paced environment, excels at problem-solving, and is committed to leading by example to ensure our service standards are consistently met.

• Job Type: Full-time, Hourly, Non-Exempt, Permanent Position
• Reports To: Concierge Manager

What you'll do

Leadership & Team Support

• Guide & Delegate: Assist with delegating tasks and ensuring daily team responsibilities are completed efficiently.
• Accountability: Hold team members accountable to department policies, procedures, and service expectations while leading by example.
• Operational Liaison: Support management with operational needs, team communication, shift organization, and maintaining strong knowledge of department systems.

Customer Service & Escalations

• Elevated Service: Greet guests with a welcoming smile and enthusiasm, stay attentive throughout their visit, and provide immediate, high-touch assistance (including walking guests to destinations and assisting with complimentary strollers/wheelchairs).
• Issue Resolution: Assist with resolving guest concerns effectively and escalate complex issues to management when necessary.

Events & Operations

• Events & Admin: Assist with VIP events and coordinate party room bookings, including setup and hosting. Maintain a strong competence in internal computer systems to enter guest details electronically.
• Logistics: Deliver guest purchases to designated pickup points and handle luggage and baggage storage workflows.

Requirements

Requirements: What you bring to the table

• Experience & Leadership: 12 years of leadership, hospitality, retail, or customer service experience preferred. Strong organizational, multitasking, and problem-solving abilities are essential.
• Personal: A customer-focused, high-energy, and upbeat personality with a passion for delivering outstanding service. You should be positive, professional, and thrive under a high sense of urgency while maintaining professionalism in a fast-paced environment.
• Technical: Strong competence in computer operating systems and internal software programs.
• Communication: Excellent communication skills. Bilingual skills are a plus but not required.
• Physical: The ability to stand for extended periods, walk long distances, and lift up to 40 pounds.
• Availability: Must be able to work a flexible schedule, including mornings, mid-day, nights, weekends, and holidays.

Oh, you want the perks?

We offer a competitive compensation and benefits package designed to support your health, financial security, and work-life balance.

• Medical, Dental, & Vision: Coverage through United Healthcare
• Disability & Life Insurance: Employer-paid short-term/long-term disability and life & AD&D insurance.
• 401k: With a company match of 50% on the first 5% of your contributions.
• Paid Time Off (PTO): 15 days of PTO are accrued from your first full pay period.
• Paid Holidays: You will receive 10 paid holidays per year, plus a paid birthday holiday and 2 paid volunteer days.
• Additional Company-Paid Benefits: Access to HealthJoy for telehealth and advocacy services, and Rocket Lawyer for legal services.

Does this sound like a place you'd want to work? If so, we invite you to apply!