Information Technology Specialist (Level 1)

IT Specialist Level 1

Location: Trillium Place – On-Site Position Current Opening: Full-time (8:30 AM - 5:00 PM) Minimal weekend commitment required as part of an on-call rotation The IT Specialist Level 1 provides first-line technical support for end users (staff and residents) across three campuses, assisting with hardware, software, network, and system issues. This entry-level position is responsible for troubleshooting problems, escalating more complex issues, and ensuring time resolution to maintain business productivity. This position will be performed in accordance with TANDEM LIVING Core Values, Mission Statement, and regulations.

QUALIFICATIONS: High school diploma or equivalent. Additional formal education, training, or experience is preferred.

RESPONSIBILITIES INCLUDE: Serve as the first point of contact for both our staff and resident users seeking technical assistance via phone, email, or ticketing system and will follow standard operating procedures for service delivery and escalate issues as necessary. Install, configure, and update desktop and laptop computers, software applications, and peripherals. Assist with onboarding and offboarding of employees, including device setup and account provisioning. Will assist with tasks related to the phone system, such as setup new phone service, phone moves, phone service transfers and troubleshooting.

BENEFITS: At TANDEM LIVING we value the wellbeing of all of our team members and offer competitive wages and a comprehensive benefit package! Benefits may include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan with company match Tuition Reimbursement, Scholarship, and Advancement Programs Paid Time Off Company-paid Life Insurance Access to our Wellness Center and Pool at no charge $500 Unlimited Employee Referral Bonus!