ServiceNow Architect

ServiceNow System Admin

• ServiceNow System Admin certification, ServiceNow Application Developer and/or Architect or Product line certifications a plus. • Working knowledge of JavaScript, JSON, HTML preferred. • Working knowledge of databases, tables, attributes, and relationships. • Understanding of ITIL principles/best practices preferred. Banking experience is preferred.

Must Have Technical/Functional Skills

• Act as the ServiceNow Subject Matter Expert (SME) and primary technical point of contact for the squad, providing architectural guidance and technical leadership.
• Lead end-to-end ServiceNow solution delivery, including architecture, design, development, testing, deployment, and post-production support, in accordance with enterprise standards and governance.
• Translate business and functional requirements into scalable ServiceNow solution architectures, ensuring alignment with platform best practices and maximizing business value.
• Define and maintain ServiceNow architectural standards, design patterns, and reusable frameworks across the platform.
• Design and develop custom applications, scoped apps, workflows, Flow Designer logic, UI policies, business rules, client/server scripts, and integrations.
• Build high-quality, secure, and maintainable code, enforcing best practices such as code reviews, unit testing, version control, and CI/CD pipelines.
• Own the solution lifecycle—from technical design through implementation, automated testing, and deployment—ensuring high performance, reliability, and scalability.
• Collaborate closely with Product Owners and stakeholders to refine requirements, provide technical feasibility assessments, and drive optimal platform solutions.
• Design solutions that are extensible and configurable, enabling customers and administrators to customize functionality without impacting core architecture.
• Actively contribute to enhancing existing applications, optimizing performance, and introducing new ServiceNow features and capabilities.
• Work with cross-functional teams to improve application development, deployment automation, and release management practices.
• Support automated deployments and configuration management, leveraging DevOps tools and ServiceNow Application Repository where applicable.
• Perform peer code reviews and provide technical guidance to junior developers, promoting engineering discipline and platform best practices.
• Mentor team members and drive a culture of knowledge sharing, documentation, and continuous improvement.
• Collaborate in an Agile / Scrum environment with developers, quality engineers, and product managers to deliver high-quality releases.

Roles & Responsibilities

• ServiceNow System Admin certification, ServiceNow Application Developer and/or Architect or Product line certifications a plus.
• Working knowledge of JavaScript, JSON, HTML preferred.
• Working knowledge of databases, tables, attributes, and relationships.
• Understanding of ITIL principles/best practices preferred.
• Banking experience is preferred.

Generic Managerial Skills, If Any

• Creative thinking.
• Building and managing relationships.
• Emotional agility.
• Technology Business Requirements Definition, Analysis and Mapping.
• Adaptability.
• Learning Agility.