Studio Manager-Program & Creative Management

One North is a digital experience agency that combines curiosity, scale, and agility to shape the future. As part of TEKsystems, a leading provider of business and technology services, we offer boutique solutions to solve complex problems. Our multidisciplinary teams of strategists, designers, and technologists excel in research and discovery, experience strategy, design, experience management, and technology implementation. Whether clients are establishing a vision for an experience or optimizing an existing one, we help businesses understand their audiences, design experiences, maximize technology, and bring their digital ideas to life. The world’s most successful companies rely on us to forge the future through electrifying work that sparks innovation and drives results.

Here’s what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires:

Position Overview

One North is seeking an energetic and motivated Studio Manager-Program & Creative Management with expertise in program oversight, agile delivery operations, and production at scale to be part of our Studio team. This role leads day-to-day engagement delivery while providing program-level governance—ensuring operational rigor, coaching and enabling the Project Managers who execute delivery, and driving performance against SLAs, KPIs, and quality standards.

In this role, you will lead a large multi-disciplinary studio team supporting a complex e-commerce client portfolio. You will partner closely with cross-functional client stakeholders, provide leadership and guidance to Studio Leads across UX, Copywriting, and Production, and oversee the Project Management function. As the engagement and service owner, you will manage the overall client relationship and escalation path, lead MBRs and QBRs, and ensure strong financial and delivery health. Serving as the program lead, you will establish and maintain the agile operating model, including intake, prioritization, capacity planning, and sprint execution, while driving delivery performance through your Project Managers.

The ideal applicant brings agency and in-house studio experience with a robust track record in shaping operating models, pitching and developing solutions, building and leading teams, and driving delivery excellence through metrics and governance. You are comfortable and confident leading client and internal stakeholders, communicating effectively both up and downstream, and translating strategy into actionable plans. A results-oriented and positive attitude is a must. At least 5 years of leadership experience is preferred for this position.

The responsibilities below are not exhaustive and may require adjustment based on internal and client requirements.

The Studio Manager-Program & Creative Management will ideally be based in the Seattle area, but we are open to remote locations across the U.S.

Key Responsibilities

Engagement & Service Leadership:

• Serve as the main client contact and escalation owner, building trusted relationships and ensuring timely communication, feedback loops, and issue resolution.

• Own service performance end-to-end, maintaining accountability for SLA adherence, KPIs, quality, and continuous improvement targets.

• Lead business reviews (MBR/QBR) and executive-ready reporting, including financial health, forecast, and value realization for the engagement.

• Ensure engagement readiness for audits and operational/system reviews by maintaining clear governance, documentation, controls, and performance evidence.

• Oversee team performance and capacity, partnering with leadership to scale teams, address gaps, and enable program growth.

Program & Delivery Operations:

• Establish and run agile intake governance and prioritization (triage, definition of ready, and demand shaping), aligning demand to capacity and ensuring transparent decision-making with client stakeholders.

• Own resource planning and utilization, maintaining capacity models and staffing plans, clarifying roles, and proactively adjusting to meet delivery commitments.

• Oversee sprint flow and backlog health through your Project Managers—setting standards for planning, grooming, and ceremonies to keep work moving predictably.

• Manage risks, dependencies, and throughput using data and leading indicators; partner with Project Managers to mitigate early, protect sprint goals, and prevent SLA impacts.

• Define and maintain service operations metrics and dashboards (SLA/KPI, throughput, cycle time, quality, capacity), ensuring accurate reporting and evidence for operational/system reviews.

• Coach and enable Project Managers by setting delivery standards, removing operational blockers, and ensuring consistent application of agile practices across squads.

• Continuously innovate and improve workflows by testing new ways of working, documenting best practices, and scaling successful process changes across the engagement.

• Evaluate opportunities and formulate strategies to improve delivery standards, increase productivity, drive growth, and innovate in collaboration with Operations and Practice.

• Manage and mentor a group of multi-disciplinary team leads and Project Managers, which may include offshore teams and/or nearshore teams.

• Develop and present client business reviews, new business pitches, and leadership presentations.

• Hold monthly Studio All Hands Meetings to provide team, business, and client updates.

• Foster a culture of excellence, growth, and multi-disciplinary collaboration, balancing team, business, and client needs.

• Stay updated with industry trends to bring innovative ideas to the team; seek opportunities for professional development and apply learnings.

• Adhere to security protocols and confidentiality agreements and develop fluency in the client’s brand and culture.

Skills & Qualifications

• 5 or more years as a Studio, Program, or Creative Manager leading medium to large creative and UX teams in fast-paced studio and client settings

• Proficient in Microsoft Office Suite, project management tools – similar to Jira, Azure Dev Ops, Microsoft Planner, Asana, and Agile and Waterfall methodologies. Experience with Figma, Adobe Experience Manager (AEM), Adobe Suite, Copilot, and Claude are a plus

• Proven leadership in building high performing teams, client relationships, and cross-functional collaboration

• Strong program oversight fundamentals in agile delivery operations—intake/prioritization governance, capacity planning, sprint/flow health, and risk/dependency management—plus experience coaching Project Managers and driving SLA adherence

• Exceptional communication skills, able to lead business discussions with clients and senior leaders

• Strong business acumen, decision-making, problem-solving, and conflict resolution skills

• Highly analytical, thriving in iterative environments and applying data-driven insights to drive decision-making

• Collaborative, with a strong work ethic, prioritization skills, and attention to detail

• Proven ability to develop customer solutions that meet financial and strategic objectives

• Passionate about User Experience (UX), Design, and Creative Production and staying current with emerging technologies

• Experienced in UX and creative processes and ticket-based systems

• Self-aware and open to feedback, proactively learning from mistakes to continuously improve

• Project management certification (PMP) or other similar training is preferred

• Creative or design experience and/or background is desired

• E-commerce experience is desired

This is a Permanent position based out of Seattle, WA.

The pay range for this position is $105000.00 - $150000.00/yr.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Benefits are subject to change and may be subject to specific elections, plan or program terms. Our benefit plans include the following: · Medical, dental & vision · 401(k)/Roth · Insurance (Basic/Supplemental Life & AD&D) · Short and long-term disability · Health & Dependent Care Spending Accounts (HSA & DCFSA) · Transportation benefits · Employee Assistance Program · Tuition Assistance · Time Off/Leave (PTO, Paid Family Leave)

This is a fully remote position.

This position is anticipated to close on Jun 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.