Full-Time Customer Service Agent

Full-Time Customer Service Agent

Location: Chesapeake, VA (In-office) Note: All interviews will be conducted at our Chesapeake office.

At Ruby, we provide the friendly, professional support that businesses rely on every day. As a Full-Time Customer Service Agent, you will create positive first impressions and meaningful interactions for our clients and their callers through call handling, appointment scheduling, and much more. We are seeking empathetic, customer-focused professionals to join our in-office team at our Chesapeake location.

Because Ruby operates 24/7/365, this position requires availability to work one weekend day and holidays. If you thrive under pressure, adapt quickly to fast-paced environments, and take immense pride in delivering top-tier service, we want to welcome you to the Ruby team!

What You'll Do:

• Deliver Outstanding Service: Skillfully manage incoming phone calls and live web chats, acting as a warm, seamless extension of our clients' businesses.
• Maintain Accuracy: ensure high attention to detail and precision across all written client communications.
• Thrive in a Fast-Paced Environment: Comfortably multitask across dual monitors to handle active communications.
• Uphold Quality Standards: Meet performance guidelines, service quality standards, and maintain strict schedule adherence to support your team and callers.

Qualifications and Skills:

• Technical Proficiency: Minimum typing speed of 40WPM with proven comfort navigating multiple software systems concurrently.
• Communication Skills: Exceptional verbal and written English skills, including strong spelling, correct grammar, and an articulate, pleasant phone presence.
• Phone Etiquette: Warm, professional tone with the poise and empathy required to de-escalate challenging conversations gracefully.
• Reliability and Work Ethic: A dependable track record of punctuality, strong organizational habits, and a genuine commitment to delivering quality work.

Preferred Qualifications:

• Prior experience in a high-volume call center, customer service, or administrative environment.
• Proficiency with Microsoft Office 365.
• Bilingual capability in Spanish and English is a strong plus.

Compensation and Benefits:

• Competitive Pay: Earn up to $21/hr with our Perfect Attendance Bonus (defined as arriving on time for shifts, returning punctually from breaks, and completing full assigned shifts). Base pay without the attendance bonus is $19/hr.
• Comprehensive Benefits Package (waiting period may apply):
• Employee Stock Ownership Plan (ESOP)
• 401(k) with company matching
• Full Medical, Dental, and Vision coverage
• 2 weeks paid vacation in your first year
• Company-paid Life Insurance
• Legal assistance program

Schedule Options:

Multiple shifts schedules are available, including traditional Monday-Friday options as well as schedules including one weekend day.

Ready to take the next step toward a stable, supportive, and deeply rewarding workplace culture? We would love to review your application! Apply directly through this job posting with your updated resume and information. Our hiring team reviews all incoming applications in the order they are received to guarantee a fair, thorough, and transparent process for every candidate.

Ruby is an Equal Opportunity Employer. We are committed to fostering an inclusive environment for all employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.