Dispatcher

Dispatcher (Paratransit) Transdev in Las Vegas, NV is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service‑oriented professionals who are dedicated to safety. Position Subject To Collective Bargaining Agreement $23.00 - $30.00 (Union Collective Bargaining Agreement Payscale) Starting pay $23.00 with progression to $30.00 over 6 years. Benefits Vacation: Up to 10 days per year Sick days: 3 days after one year of service; 8 days after two years of service Holidays: 10 paid holidays annually Other standard benefits: Pension Plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability Key Responsibilities Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc. Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips. Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services. Manage daily service by reviewing route performance and proactively responding to situations that impact customer service. Other duties as required. Qualifications High School Diploma or GED; Technical Degree preferred. 3-5 years' experience dispatching. Excellent verbal, interpersonal and customer service skills. Problem‑solving and analytical skills. Must be able to work shifts or flexible work schedules as needed. Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements Work outside in varying temperature, weather, and humidity conditions; 0% of the job is performed outside, work alone and in remote locations. Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances on possible sloped ground or slippery and uneven surfaces. Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level. Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise. Drug‑free Workplace Be eligible to work in the United States without requiring sponsorship now or in the future. Successfully pass a pre‑employment drug screen. Equal Employment Opportunity Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. Job Category: Dispatchers Job Type: Full Time Req ID: 8502 #J-18808-Ljbffr