Lead Member Associate

Job Description

Job Description

Benefits:

• Complimentary Scenthound Membership
• 401(k)
• Employee discounts
• Training & development

Who We Are

Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we’d love to hear from you!

NORTH STAR
We remove barriers so that people can love and connect with their dogs every day.

VALUES
Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

About the Position
We are seeking to hire a Lead Member Associate with potential to grow into an Assistant Manager position. This is a key position at Scenthound, focused on providing exceptional service to every customer who trusts their pup with us! This position requires:

-Sales experience and confidence (membership sales is highly valued!)
-Management experience (retail or restaurant)
-Detail oriented and highly organized
-Computer/ Technology proficiency
-A passion for dogs and dog health & wellness!
-Reliable transportation

Who We Are Looking For
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Assistant Manager is outgoing, self-motivated, detail-oriented, a great multi-tasker and a compassionate dog lover!

We are looking for a motived team member who wants to advance their career through our training path to become a Scenthound Manager or Area Manager!

Tasks

• Foster an environment that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for other Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep reception area clean and presentable
• Perform other tasks and duties as assigned by the Area Manager or General Manager

Skills and Abilities

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards

Benefits

• Direct career growth path to Management positions (General Manager, Area Manager)
• Competitive hourly base pay
• Merit-based pay increases
• Day shift - typical hours are 8am - 5pm