SaaS Customer Helpdesk Specialist

SaaS Customer Success Specialist

At OptiSigns, we're on a bold mission: to become the #1 digital signage platform globally, rapidly outpacing our competitors and leading the way in innovation. We're dynamic, fast-growing, and at the cutting edge of the digital signage industry. As part of our team, you'll have the unique opportunity to be a key player in this exciting journey, growing your career while helping our customers succeed.

The Role: As a SaaS Customer Success Specialist, you will be at the heart of our mission, combining technical expertise and customer-facing skills to deliver a world-class experience for our customers. This role is designed for early-career professionals eager to learn, grow, and make a significant impact. You'll be responsible for:

• Product Demonstrations: Guiding customers through engaging, high-quality product demos to showcase our cutting-edge digital signage solutions.
• Onboarding Clients: Ensuring customers have a seamless experience from the moment they join, providing them with the support and tools they need to be successful.
• Troubleshooting & Technical Support: Working with customers to resolve technical issues, leveraging your problem-solving skills and expanding your technical knowledge of digital signage and A/V systems.
• Managing Customer Relationships: Using tools like CRMs and ticketing systems to keep customer interactions organized and efficient, ensuring high levels of satisfaction and retention.
• Guiding Investment Decisions: Assisting customers in making informed, strategic decisions for their digital signage projects, whether they are a small business or a Fortune 100 company.