Customer Care Specialist
Boyne Mountain Resort
Overview Full-time, year-round entry-level position at Boyne Mountain Resort. The Customer Care Specialist responds to all product sales inquiries via Customer Care channels - phone, email, and chat. The Customer Care Specialist works under the supervision of the Ticket & Season Pass Revenue Manager and is responsible for logging conversation notes while assisting customers with a multitude of questions, troubleshooting ecommerce transactions with guests, and doing so in a prompt manner. As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here - Boyne Mountain Employment! Responsibilities Respond to all customer inquiries via email and phone in a timely manner Monitor and report on users’ reactions of product offerings, troubleshoot challenges Share suggestions with Ticket & Season Pass Revenue Manager and Digital Product Specialist professionally Tend to all voicemail messages and email inquiries from View email address on click.appcast.io Help customers identify login credentials and Boyne Rewards accounts Trains AI powered chatbot to respond accurately to online inquiries, and monitors chatbot dashboard offering live escalation (responses) as needed Qualifications You possess a High School diploma or equivalent; college experience desirable You have previous experience working in hospitality industry with strong communication skills You are friendly, personable, and empathetic You have knowledge about Boyne Mountain Resort and the resort offerings You are pssionate about ski, snowboard, golf, and outdoor industry You have a positive attitude with willingness to learn new skills You have strong writing and grammar skills with a proven ability to curate professional responses You understand eCommerce strategy and tactics You are detail oriented, organized, and able to manage multiple conversations and deliverables You thrive in a fast-paced, ever changing, highly productive, and collaborative environment You are able to work flexible schedule, with varying hours based on season #J-18808-Ljbffr Boyne Mountain Resort
$69k
...desire to help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance...SuggestedRemote jobWork from homeFlexible hoursHMG Careers
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Boyne City, MI15 days ago $23.47 - $38.62 per hour
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$23.47 - $38.62 per hour
...retirement options Life Insurance Options : Multiple plans to provide peace of mind for you and your family Key Responsibilities Customer Assistance : Address mail-related questions and service issues from customers Mail Handling : Sort, label, and distribute...Hourly payFull timeWeekend work$23.47 - $38.62 per hour
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Boyne City, MImore than 2 months ago$23.47 - $38.62 per hour
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Pool Cleaner The Pool Cleaner is responsible for maintaining several pools on the Boyne Mountain property. Hours are 3am -11am. As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark...Hourly payPart timeImmediate startShift workWeekend workAfternoon shiftPleasant Mountain Ski Resort
Boyne Falls, MI3 days ago$23.47 - $38.62 per hour
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Boyne Falls, MImore than 2 months ago- ...presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain... ...and in accordance with company policy. Weigh and carefully bag customer purchases. Understand use of check-...Part timeVisa sponsorshipWork visa
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Boyne City, MI1 day ago $14.73 per hour
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Boyne City, MI11 hours ago $19.14 per hour
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Boyne City, MI4 days ago$19.14 per hour
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$17 per hour
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Boyne Falls, MI11 hours ago$14.73 per hour
Driveline is seeking Retail Merchandisers in Boyne City, MI to support national retailers with flexible, part-time hours. Earn $14.73 per hour with a schedule that adapts to business needs. Work independently at locations within 25 miles, with full training and access to...Hourly payPart timeFlexible hours- ...with telephones, radios, and computers Experience working in the customer service of hospitality industry Recommended Qualifications... .... Within the first 2 seasons, attains and maintains current Outdoor Emergency Care (OEC) certification #J-18808-Ljbffr Boyne ResortsWork at officeImmediate start
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