Part Time Client Service Representative

Job Description

We are seeking a friendly, compassionate, and organized Veterinary Receptionist to join our team! As the first point of contact for clients and their pets, the receptionist plays a vital role in creating a welcoming and efficient front office experience. This position requires excellent communication skills, multitasking abilities, and a genuine love for animals.


Key Responsibilities:

• Greet clients and their pets warmly upon arrival and assist with check-in procedures
• Answer multi-line phone system; schedule appointments, answer questions, and direct calls appropriately
• Maintain accurate patient and client records using veterinary management software (e.g. Avimark)
• Process payments and handle cash and credit card
• Communicate with clients about upcoming appointments, reminders, and follow-ups
• Coordinate with veterinary technicians and veterinarians to ensure smooth patient flow
• Maintain a clean and organized front desk and waiting area
• Handle emergency calls calmly and efficiently, following clinic protocols
• Assist with light administrative tasks such as filing, scanning, and email correspondence

Qualifications:

• High school diploma or equivalent required
• Previous experience in a veterinary, medical, or customer service setting preferred
• Proficiency with computers and experience using scheduling or veterinary software (e.g., AVImark,) is a plus.
• Strong interpersonal and communication skills
• Ability to handle sensitive or emotional situations with empathy and professionalism
• Detail-oriented with strong organizational and multitasking skills
• Comfortable working around animals of all sizes and temperaments

Working Conditions:

• Fast-paced clinic environment
• Possible exposure to pets of various temperaments, bodily fluids, and animal dander
• May require evening, weekend, or holiday hours depending on clinic schedule.

Benefits:

• Employee discounts on veterinary services
• Supportive and team-oriented work environment
• Scrub allowance after 90 days

To Apply: Please submit your resume and a brief description highlighting your experience and interest in veterinary medicine to View email address on click.appcast.io.

Pet Haven Veterinary Clinic is an equal opportunity employer and welcomes applicants from all backgrounds.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

- We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com


- We may also contact you via text message from an identified NVA representative for recruiting-related communication


- All job opportunities and applications are hosted on our official careers site: careers.nva.com


- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.