Guest Care Agent

Guest Care Agent

Job Category: Front Desk

Location: Phoenix West 2, Orange Beach, AL 36561, USA

Description

Minimum Skills and Abilities Required:

• Listens to and understands information and ideas presented through spoken words
• Adds, subtracts, multiplies, or divides quickly and correctly
• Speaks clearly so that it is understandable to a listener
• Reads and understands the information and ideas presented in written English
• Able to cope with stressful customer interactions
• Recognizes when something is wrong or likely to go wrong
• Demonstrates knowledge of principles for providing customer service and quality standards
• Recognize other's reactions and understand why they react the way they do
• Sees details of objects at a close range
• Uses abdominal, back and leg muscles to support the body continuously over 10 hours without fatiguing
• Able to lift 40 pounds occasionally
• High School Diploma or GED

Essential Functions and Responsibilities:

• Serves as a representative of Brett/Robinson, displaying courtesy, tact, consideration, and discretion in all interactions with other employees of Brett/Robinson, owners, guests, and other members of the community
• Provides customer care to others
• Maintains strict key control
• Receives guests or owners at the front desk by check-in and check-out procedures
• Provides information to owners and guests regarding area points of interest, policies, and guest services via face to face, in writing, or over the telephone
• Enters, records, and maintains information regarding front desk activities
• Controls operations of cash drawer
• Observes and evaluates the outcomes of a problem situation to identify lessons learned or redirect efforts
• Enters reservations information and on-line booking
• Attends departmental meetings
• Performs all work with attention to detail, using standards of quality and professionalism
• Safely performs all work and reports safety hazards
• Performs other duties as assigned

Working Conditions:

• Front desk employees must be able to work their assigned hours. General hours of operation are 7 am to 11 pm seven days per week. Weekend work is expected. Hours of operation are complex specific. The 11 pm to 7 am shift is hired specifically for that period.
• Uniforms are required for front desk staff and must be clean, pressed, and fit appropriately. They are available at Liberty Linen. To assist the employee, Brett/Robinson will deduct the uniform expenses from your weekly check until your account is paid. Conservative hairstyles, makeup, and jewelry are allowed.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Qualifications

Preferred Communication Skills

Advanced

Preferred Behaviors

Thought Provoking:

Capable of making others think deeply on a subject

Team Player:

Works well as a member of a group

Preferred Motivations

Flexibility:

Inspired to perform well when granted the ability to set your own schedule and goals

Preferred Education

High School or better.

Preferred Experience

1 year:

Guest Service

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.