Technician

Job Description

Job Description

Benefits:

• A positive and collaborative work environment
• Voluntary Life Insurance
• Short and Long Term Disability
• Medical, Dental and Vision
• 401K Matching (after 6 months of employment)
• Company work truck is provided
• * offered after 60 days of employment

Company Overview
Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America and are a leading provider of energy solutions committed to making a positive impact on our customers and environment. We specialize in energy solutions offering cutting-edge technologies to help our clients utilize clean, renewable energy for savings from the grid and backup power.  Our employees have extensive training to provide professional experience every step of the way.  Our mission is …. To joyfully provide comfort and peace-of-mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.

Job Summary
The Generator Mechanic/Service Technician will consult with the Service Manager to plan their work and travel schedule in the surrounding area. Using our company-supplied vehicle, you will travel to the customer’s residence to perform repair work and preventative maintenance on the customer’s whole home standby generator. You will regularly use verbal communication and customer service skills to communicate directly with our customers. You will use mechanical and electrical knowledge of generators or small engines to troubleshoot and repair whole home standby generators for our customers. This work will require the ability to read and understand technical manuals, instructions, electrical wiring diagrams, and blueprints. When repairs and preventative maintenance are complete, you will use electronic/written communication skills to update the software system with information regarding services you performed. This position will frequently work around electricity and will require the ability to adhere to all safety practices and requirements.

The work schedule will typically be Mon-Fri from 8 am-5 pm. The work schedule is subject to change to support the needs of our customers, for example during times of bad weather/impending storms.

The level of electrical and mechanical repair knowledge, years of direct generator repair experience, and previous experience working directly with customers will all be taken into account when determining what one’s starting pay level would be within this range.

Responsibilities 

• Using company vehicle – travel to customer’s residence
• Communicate directly with customers regarding arrival, work being performed, issues resolved, etc.
• Inspect, troubleshoot, repair, and perform maintenance on the customer’s home generator.
• Follow technical instruction manuals, diagrams, blueprints, and procedures.
• Test, troubleshoot, and operate automatic transfer switches.
• Document services are performed using an electronic software system
• Adhere to all safety practices and requirements.
• Along with the duties above, other duties may be assigned.

 
Qualifications

• Strong customer service and communication skills (verbal and written).
• Problem-solving, organization, and decision-making skills
• Ability to work independently demonstrating initiative.
• Reading and comprehension skills are required to understand technical manuals, electrical wiring diagrams, and blueprints.
• Ability to drive company vehicles safely to each customer’s residence within and surrounding area.
• High school diploma or equivalent
• Experience with mechanical small engine repair work
• Experience with electrical wiring.
• Valid driver's license and satisfactory driving record
• Be physically able to perform the job duties including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces
• The ability to work primarily outdoors in varying weather conditions and temperatures.
• Proper eyesight/vision to be able to perform mechanical repairs safely.
• Must be able to interpret technical manuals, blueprints, and schematics.
• Must be able to drive company vehicles to each job site.

***Pay commensurate with experience***