Program Manager

Summary

This position is located in the Bureau of Consular Affairs, Deputy Assistant Secretary for Passport Services, El Paso Passport Agency. This position serves as a Program Manager, with a working title of Director and contributes toward the directorate's policy guidance efforts by leading the Passport Agency.

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Duties

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• Participates in nationwide strategic planning for the management of the passport function
• Analyzes prevailing political, social, and economic conditions that could impact changes and analyzes trends in efforts to obtain passports through fraud or deceit in order to develop Passport Services Directorate policies
• Participates in the development, justification, and defense of overall annual budget for the Directorate; identifies and justifies changes needed in levels of resources and develops contingency plans should added resources be unavailable
• Develops policies to assure the uniform application of passport laws and regulations to assure efficient and responsive service to the public; manages and directs all aspects of the activities of the Passport Agency to which assigned
• Directs the anti-fraud program within the region; provides detailed instruction to new staff members on the techniques and art of document fraud protection, and provides update training to all on new techniques and forms of evidence

Requirements

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Conditions of employment

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Top Secret security clearance.

Qualifications

Applicants must have 1 year of specialized experience equivalent to the GS-14 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.

Qualifying specialized experience must demonstrate the following:

• Experience planning, directing, overseeing, and evaluating a broad range of highly specialized passport adjudication, issuance, and/or production services carried out by the assigned passport agency/center.
• Experience exercising the full range of supervisory responsibilities and authorities associated with accomplishing the functional responsibilities of the agency/center.
• Experience directing and reviewing results of studies of internal functions used to evaluate productivity, quality, workload, and compliance with applicable laws and regulations.
• Experience serving as a representative for the Department on various interagency boards and/or committees.

There is no substitute of education for specialized experience for the GS-15 position.

In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities:

• Ability to assign, review, and supervise the work of others;
• Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances;
• Ability to adjust to change, work pressures, or difficult situations without undue stress;
• Willingness to consider new ideas or divergent points of view; and
• Capacity to "see the job through."

Education

Education requirements do not apply to this vacancy announcement.

Additional information

• For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at View email address on click.appcast.io.
• If eligible, situational telework agreements may be permitted with supervisory approval.
• Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in this Bureau for up to 240 days and may require a higher or lower security clearance.
• Telework eligibility and security clearance requirements may vary for such similar positions.
• Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP): View OPM's CTAP & ICTAP eligibility website for more information. You must be rated in the Well-Qualified category and submit supporting documents under the required documents section of this announcement to receive selection priority consideration. To be considered Well-Qualified applicants must: score an 85 or above, meet Minimum Qualifications, and demonstrate proficiency in some, but not all major aspects of the position.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.