Front Desk Associate

Heathrow Surgery Center Front Desk AssociateThe Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial, and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the surgery center. The Front Office Associate may answer multiple phone lines, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.• Displays high level of professionalism and gives superb customer service• Obtains and reviews patient demographic and insurance information for accuracy• Verifies insurance and collects copays, co-insurance, and outstanding balances• Ensures all patient intake forms are signed and complete• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax• Schedules appointments• Processes medical record requests per policies and procedures• Coordinates with Surgical Staff to ensure optimal patient experienceEducation:• High School Diploma or Equivalent CertificateRequired Skills:• Minimum 2 years of experience in a medical office/health care setting• Minimum 2 years of health care insurance experience• Strong computer knowledge and skills with a minimum typing speed of 30 WPM• Strong desire to assist others and provide excellent customer service• Must be highly dependable and organized• Outstanding interpersonal skills• An impeccably clean, polished, professional image• The ability to learn quickly, retain training, problem solve and think independentlyPreferred Skills:• Understanding of medical terminologyWe offer a competitive benefits package to our employees:MedicalDentalVision401k w/ MatchHSA/FSATelemedicineGenerous PTO PackageWe also offer the following benefits for FREE:Employee Discounts and PerksEmployee Assistance ProgramGroup Life/AD&DShort Term Disability InsuranceLong Term Disability InsuranceEyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.