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Shift Leader - The Ups Store

$18 - $22 per hour

The UPS Store

Shift Leader - The UPS Store (Multiple Long Island Locations)

Location: Greenpoint, NY
Job Type: Full-Time / Part-Time
Compensation: $18-$22/hour (based on experience) + performance incentives
About Us

We are a multi-location operator of The UPS Store with a strong focus on team development, customer experience, and operational excellence . Our stores provide shipping, packing, printing, and mailbox services, and we take pride in delivering a high-level experience to every customer.

We are looking for a Shift Leader who can take ownership of daily operations, support team members, and drive results on the floor.
Position Overview

The Shift Leader is responsible for running the shift , ensuring smooth store operations, and delivering an exceptional customer experience. This role is a key leadership position with growth potential into higher management.
Key Responsibilities
  • Lead and manage daily store operations during assigned shifts
  • Provide hands-on support at the counter (shipping, packing, printing, Amazon returns, etc.)
  • Ensure all customers are greeted and serviced with urgency and professionalism
  • Coach and support team members to improve performance and consistency
  • Maintain store standards (cleanliness, organization, inventory levels)
  • Ensure compliance with company procedures and operational policies
  • Handle customer issues and resolve concerns effectively
  • Support sales goals by promoting services (packing, printing, mailboxes, etc.)
  • Assist with opening/closing procedures and cash handling
What We're Looking For
  • Previous retail, customer service, or leadership experience preferred
  • Strong communication and problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Leadership mindset - takes ownership and leads by example
  • Reliable, punctual, and accountable
  • Comfortable using computers and learning POS systems
  • Willingness to work weekends as needed
Why Join Us
  • Clear path for growth into Store Manager or Unit Manager roles
  • Performance-based incentives and recognition programs
  • Structured training and ongoing development
  • Team-oriented, fast-paced work environment
  • Opportunity to be part of a growing multi-location operation
Schedule
  • Flexible scheduling available
  • Weekend availability required
Vacancy posted 6 days ago
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