Operations and Maintenance Manager

Job Description

About Wildlife Conservation Society (WCS)
WCS stands for wildlife and wild places. As the world's premier wildlife conservation organization, WCS has a long track record of achieving innovative, impactful results at scale. We run field programs spanning 60 countries and the entire ocean. We build on a unique foundation: Our reach is global; we discover through best-in-class science; we protect through work on the ground with local and indigenous people; we inspire through our world-class zoos, aquarium, and education programs; and we leverage our resources through partnerships and powerful policy influence. Our more than 4,000 diverse, passionately committed team members in New York City and around the world work collectively to achieve our conservation mission.

Position Summary
To effectively, efficiently and safely manage the staff of the Operations Department at the Zoo; provide oversight and direction to the department working throughout the park to maintain and effect repairs on the facility's buildings, exhibits, animal holding areas, office spaces, classrooms and public pathways and grounds. Candidate must be a team leader and team builder, able to direct multiple activities at once, provide supervision, guidance and follow-up as necessary. Must have the ability to prioritize jobs and work assignments; be able to work effectively with other department heads in carrying out the principal functions of the Operations Department. He/she must be committed to creating and maintaining a positive guest experience throughout the Zoo.

Principal Responsibilities

• Direct the O & M department's function throughout the Zoo in performing facility maintenance and repairs. These activities include construction, demolition, alteration, repair, modification and routine maintenance of the facilities and grounds, including roads, paths, fences, buildings, building systems, exhibits, equipment, and water features.
• Direct the O & M department's function throughout the zoo in maintaining park cleanliness and safety including trash removal, snow removal, cleaning pathways and seating areas, maintaining storm drainage structures, general housekeeping in public and office spaces, and cleaning/stocking of all restroom facilities.
• Assure that the O&M department operates efficiently and productively to complete tasks with a consistent high level of quality. Ensure that the department acts in accordance with WCS policies and procedures and that its activities are not detrimental to the health and well being of the animals housed at the facility.
• Oversee and monitor O&M department expenditures to assure adherence to approved budget and WCS policies. Prepare the annual O&M operating budget for the Facility Director with intent to discover redundancies, create savings and improve production.
• Maintain established standards of safety for the Operations staff, the visiting public and all WCS staff members working at Prospect Park Zoo.
• Ensure that a high standard of park cleanliness be maintained at the facility at all times.
• Provide direction and supervision to contractors, technicians and vendors engaged in work at Prospect Park Zoo. Provide coordination and general oversight with Parks staff, contractors, technicians, and vendors engaged in work in the area around the zoo that may impact zoo access, operations, or safety.
• Act with the Safety Director to coordinate safety, OSHA compliance and training for O&M staff and work with the Environmental Compliance Specialist to assure adherence to environmental regulations as needed. Ensure that all O & M staff complete necessary training and certifications in order to fully perform work responsibilities effectively and safely. Maintain updated documentation of all completed training and certifications.
• Provide reports as required and when requested by Facility Director or Director of City Zoos Operations and Maintenance
• Communicate and coordinate activities with other departments within the Zoo and the other WCS facilities as necessary and as directed.
• Represent the Operations Department at internal meetings and external meetings with outside agencies and other local cultural institutions. Establish collegial relationships with counterparts at Prospect Park Alliance, Brooklyn Botanic

Qualification Requirements

• Minimum (5) years of proven facilities management experience as maintenance manager or supervisor.
• Experience in planning maintenance operations.
• Hands-on experience and solid understanding of technical aspects of plumbing, carpentry, electrical systems, construction, HVAC, BMS.
• Working knowledge of Microsoft Office and facility management/work order software.
• Working knowledge of tools and equipment required to maintain the park.
• Ability to track and report department activities.
• Excellent communication and interpersonal skills.
• BSc/BA in facility management, engineering or similar field.
• Candidate must possess a valid Driver's license.
• Must be able to secure required NYC Certificates of Fitness including but not limited to: air compressor maintenance and operation; torch use of flammable gas; supervision and storage of flammable materials; supervision of flammable/combustible liquids in portable containers; fire alarm systems; fire guard for torch operations

Physical Requirements

The position requires work in office environments as well as outdoor work in all weather conditions. Tasks require manual dexterity and ability to safely use tools (e.g. computer keyboard, copiers, and hand tools). Knowledge and ability to operate equipment and systems (e.g. tractors, compressors, generators, lifts). Some tasks require climbing, kneeling, bending, navigating uneven terrain, and moderate lifting up to 50 pounds.

Equal Employment Opportunity Disclaimer

WCS is an equal opportunity employer, and the organization complies with all employment and labor laws and regulations that prohibit discrimination in hiring and ensures that candidates from all backgrounds are fairly and consistently considered during the recruitment process. We are dedicated to hiring and engaging a diverse workforce. We are committed to cultivating an inclusive work environment and look for future team members who share that same value. The organization provides equal employment opportunities for all qualified candidates. The organization does not discriminate for employment based on gender, race/ethnicity, religion, color, national origin, sex, age, disability, marital status, sexual orientation, citizenship status, caste, genetic information or any other covered status or characteristic protected by laws and regulations/and similar categories.

It is everyone's responsibility to ensure that we do not tolerate discrimination or harassment based upon a person's membership in one of these protected categories in areas such as recruitment, selection, job assignment, supervision, training, promotions, job grading, transfers, termination, compensation, benefits, educational opportunities, WCS sponsored recreational activities and facilities. The organization complies with the spirit and intent of relevant local laws and WCS's employment policies.

Note that the salary offer will reflect the selected candidate's individual experiences, skills and qualifications, internal equity, work location and country of work.

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