Service Dispatcher

Job Description

Job Description

Become a Service Dispatcher with Polar Plumbing, Heating & Air Conditioning to create exceptional customer experiences while expertly coordinating the moving pieces behind the scenes in Newburgh, NY!What do we offer our Service Dispatcher? We're glad you asked!At Polar, you'll join a supportive team that believes success comes from investing in its people. This position offers a competitive pay range of $22-$32 per hour along with an outstanding benefits package that includes medical, dental, vision, a 401(k), paid time off (PTO), reimbursements, great training, notary help, commissions, bonuses, access to a financial advisor, uniforms, an amazing team, and a positive environment. Whether you're looking for long-term stability, opportunities to grow professionally, or a place where your contributions are recognized and appreciated, you'll find it here. If you're ready to join a company that truly values its employees, we'd love to connect with you.YOUR DAY-TO-DAY AS OUR SERVICE DISPATCHERThis is a full-time HVAC dispatching opportunity working Monday through Friday from 7:00 AM to 4:00 PM, with overtime opportunities available as business needs arise.Your day begins with helping customers feel confident that they've called the right company. As service requests come in, you'll coordinate technician schedules, dispatch the right team members to the right jobs, and adapt quickly when emergency requests or scheduling changes arise. Throughout the day, you'll maintain ongoing communication with technicians regarding scheduling and job progress, keep customer information accurate and up to date, collaborate with office staff to create a seamless experience, and handle administrative tasks that help our operation run efficiently. Every interaction you have will contribute to delivering the outstanding service experience that customers have come to expect from Polar Plumbing, Heating & Air Conditioning.Here's what we need from you:Dispatch experienceOffice experienceCustomer service experienceCandidates with strong organizational abilities and advanced customer service experience, especially within HVAC or a similar service industry, will stand out.POLAR PLUMBING, HEATING & AIR CONDITIONING: WHY CHOOSE US?Polar Plumbing, Heating & Air Conditioning has earned its reputation as a trusted leader in plumbing, heating, and cooling services through honesty, integrity, and a relentless commitment to excellence. As an award-winning and BBB-accredited company, we understand that our continued success starts with our employees. That's why we prioritize creating a workplace where people can grow, thrive, and build meaningful careers. We provide comprehensive training, regular development opportunities, and a collaborative atmosphere where team members support one another and celebrate shared successes. Our leadership team believes in open communication, respect, and creating a work environment where employees feel empowered to contribute ideas and advance their careers. We aren't simply building a workforce; we're building a team that feels more like family and takes pride in working together toward a common goal.Apply now using our initial application to get started!Must have the ability to pass a background check.