Retail Attendant

POSITION OBJECTIVE

This dynamic individual will be responsible for providing a superior customer service experience to guests. We are searching for someone who believes in the importance of going above and beyond in creating memorable experiences. The perfect candidate will be in expert in cultivating long-lasting relationships and enjoys salesmanship.

ESSENTIAL JOB FUNCTIONS

• Greet and engage guests with a smile
• Complete opening and closing shift checklists
• Staying up-to-date with brand knowledge to include sizing, materials, and brand history
• Take the initiative to self-educate
• Consistently providing gracious service to all guests
• Distributing end-of-shift emails recapping sales, store traffic, noteworthy customer interactions, etc.
• Uphold departmental and company standards and policies
• Maintaining store organization and merchandizing
• Assist in replenishing floor merchandise
• General store upkeep and housekeeping
• Assist management in special projects/store resets
• Attend mandatory departmental and company trainings
• Communicate effectively via email with fellow Service Professionals and management regularly
• Ability to work as a team with fellow Service Professionals in the Retail department and throughout other departments
• Ability to operate all functions of a Point-of-Sale (POS) system
• Shipping guest merchandise when necessary
• Assist in labeling new merchandise

EDUCATION/EXPERIENCE

• Minimum High School diploma
• College Degree in Hospitality field preferred
• Experience in Retail operations, merchandising and customer service
• Excellent communication skills
• Proficient operations of Point-of-Sale (POS) system

REQUIREMENTS

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow Service Professionals
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Remains current with hotel information and changes
• Energetic and approachable demeanor

PHYSICAL DEMANDS

• Must be able to stand and exert well-paced mobility for a minimum of 8 hours in length. Walking and standing are required for much of the work day and possibly for 8 hours or more.
• Must be able to lift up to 50 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs.*
• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors*

Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.