Technical Support Representative

Location 2500 North Partnership Boulevard,Springfield, MO, 65803,United States Job Category Technical Support Employee Type FT Non-Exempt If you have a passion for problem solving, love technology, and enjoy thinking outside the box, you're who we're looking for. As a Technical Support Technician for DMP, you provide technical assistance and problem resolution to DMP dealers through any supported means of communication. You will ensure customer satisfaction by delivering a quick and accurate solution to a variety of issues that our dealers face while installing and servicing electronic burglary, fire and access control products. Qualifications Excellent verbal communication skills; able to convey competence, confidence and empathy over any means of communication. Demonstrated proficiency in typing. High degree of accuracy/detail oriented. Ability to troubleshoot or problem solve. Ability to learn technical materials quickly. Responsibilities Answer technical questions through any means of communication. Makes customers and their needs a primary focus of their actions; developing and sustaining productive customer relationships. Finds solutions, does not leave callers without a resolution or steps to resolution. Demonstrates job excellence by taking detailed notes of everything that happens during their calls. Verifies answers are correct by testing or checking documentation. Develops knowledge of security industry and its products through dealer interaction. Observes and adheres to DMP Data Classification Standard. Apply your talent. Make a difference. Enjoy the rewards. EOE/Vet/Disabled Summary Onsite medical clinic for employee, spouse and family members, 18 and under, living at home; Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holidays, plus some not so usual (free security system, free UPS shipping), so you don't have to worry about self or family. #J-18808-Ljbffr