Client Services Manager

Overview

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. With delivering a world class customer experience driving everything we do, Kastle's mission is to be our customers' best service provider and to make their security the most effective, efficient, and convenient it can be. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

This role will provide management level support over multiple externally facing customer support roles. The Manager is responsible for ensuring thorough and professional customer service delivery via account teams that consistently exceeds the customers' expectations. The Manager, Client Services is the customer's advocate within Kastle and is responsible for ensuring that all aspects of our service are completed. This includes the coaching, mentoring and management of assigned Account Managers and their respective assigned teams.


Responsibilities

• Directly manage, coach, and mentor assigned account managers and oversee the daily supervision of client service representatives.
• Respond to customer requests in a timely manner in order to drive customer satisfaction
• Provide ongoing feedback, training, and evaluation
• Offer input on hiring, onboarding, training, and offboarding as requested

Qualifications

• Bachelor's degree preferred or five years of client-facing experience focused on building and maintaining productive client partnerships.
• Minimum of two years supervisory experience.
• Excellent communication skills, both in writing and verbally.
• Excellent organizational skills.
• Desire to provide excellent customer service and demonstrate initiative.

Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer that does not discriminate against any employee or applicant because of race, creed, color, religion, national origin, gender, sexual orientation, gender identity/expression, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.