Customer Service Representative Firearms Retail

Job Description

Job Description

The Customer Service Representative (CSR) is the frontline face of The Armories. In this role, you will deliver an industry-leading customer experience by executing the full sales process while maintaining a safe, compliant, and pristine retail environment. As a subject matter expert on firearms, ammunition, and accessories, you will provide accurate information and respectful guidance in a fast-paced, high-accountability environment.

Key Responsibilities

• Sales & Engagement: Greet customers, provide product education, and execute point-of-sale (POS) transactions.
• Expert Recommendations: Guide customers toward the right firearms, accessories, ammunition, and suppressors for their needs.
• Compliance & Safety: Maintain strict federal, state, and local compliance, including ATF Form 4473, Form 4, and background checks.
• NFA Processing: Assist customers with SilencerShop kiosks and Cerberus NFA processing.
• Risk Mitigation: Identify potential "red flags" and escalate suspicious or non-compliant purchase attempts.
• Store Operations: Perform opening/closing procedures, complete inventory cycle counts, and maintain showroom cleanliness.
• Team Collaboration: Work with teammates to meet sales targets, participate in training, and foster a positive culture.

Qualifications & Skills

• Firearms Knowledge: Foundational understanding of major manufacturers, models, calibers, and related product lines.
• Safety First: Strong operational knowledge of safe firearm handling practices.
• Compliance Awareness: Basic understanding of laws governing firearm acquisition, transfer, and sales.
• Tech Savvy: Comfortable with basic computer navigation and learning new retail/compliance software.
• Core Attributes: Highly organized, detail-oriented self-starter who excels at multi-tasking in fast-paced retail settings.
• Certification: Must obtain an Armories-provided firearm safety certification within 14 days of hire.

Schedule & Compensation

• Type: Full-time or Part-time (Hourly).
• Schedule: Flexible hours based on operational needs; weekend availability and occasional extended hours required.
• Pay: Competitive hourly rate, highly dependent on related industry experience and sales performance.
• Growth: Direct eligibility for advancement opportunities based on measurable results.