Crew Leader

Job Description

Job Description

Benefits:

• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development

Crafting high-quality Burgers & creating a World-Class guest experience Killer Burger is an oasis from the world, a food sanctuary that is dedicated to serving big, juicy, over-the-top hand-built burgers, most topped with bacon and paired with a side of crispy fries or onion rings. Only one thing can make these meals even better and that's a local cold craft beer. We use only the best ingredients to make our award-winning burgers. Each of the past 8-years, Portland & Vancouver consumers have voted us as the Best Burger in Town, while each of the past 3-years, we've also been voted Best Burger in the Willamette Valley. We don't just love burgers; we commit to the burger and simply want to create the best burgers imaginable. Somebody's got to do it!

Killer Burger was founded by TJ Southard in 2010, when he opened the first location in Portland’s Hollywood District. As of September 2026, there are 26 locations, with 3 more scheduled to open soon.

Cascade KB, LLC is a LOCAL, independently owned, and operated franchise of Killer Burger , with locations in Salem, Gresham, Medford and Bend. We also have territorial rights to the Boise, ID & Salt Lake City trade areas and plan to open our first Boise location in January of 2027. Our current development agreement calls for 14 Killer Burger locations in total and we're excited to continue building the Killer Burger brand! If you're looking for a company with opportunity for advancement, look no further.

THE KILLER BURGER CULTURE
Our Team Members- We encourage our team members to have FUN and “rock” out. With music pumping through the restaurant from open to close each day, it’s party-time while you work.

The Guest Experience- Our guests are why we’re here. We provide a fun-filled, family friendly environment through service with a smile and of course, great food! Our goal is to give each guest the best burger experience possible, through amazing food and a positive, fun environment.

Deliver the Ultimate Burger Experience - Each burger build is carefully crafted, never frozen, 100% ground chuck, seared to perfection. Come in, kick-back with a local beer and friends, and get ready to enjoy the ultimate burger experience.

Job Philosophy
You are one of the attendants to the "The Party", the primary burger builder, happy guest maker, and store cleaner. Your first job is learning how to make a perfect Killer Burger, perfect every time. Then your job is to ensure every guest has a great time. In everything you do for Killer Burger you are an ambassador of our brand. You will work to support your direct supervisors, the Guest Experience Lead, Kitchen Lead and General Manager.

Upholding the 3 C's
These are what we require of ourselves, and the members of our crew:
Competency: command of the requisite skills of the job
Chemistry: ability to integrate effectively with the staff, leadership and our guests.
Character: demonstrate integrity

 

  Experience

• We're looking for applicants with previous leadership experience, ideally within the food service industry.

Training

• Learning the Killer Burger Way for all crew workstations & shifts in the restaurant: Prep, Build, Grill, Expo, Front of House, & Register stations.
• You will be expected to meet or exceed performance standards for each position.
• You will be trained to open and close the restaurant using our standard checklists.
• Tasks include workstation deployment, managing labor, food and cash, assigning side tasks & following up for completion, and running great shifts to our Killer Burger standards. 

Service & Production

• Make all guests feel they are your #1 priority
• Preparing recipes according to company procedures
• Cooking food on the grill line to order
• Working as a cashier: handling cash, using a Point of Sale System
• Cleaning: floors, surfaces, bathrooms, coolers, employee areas, etc ...

Guest Experience

• We are happy to see them & grateful they chose us!
• Make eye contact & greet them in a clear, gracious way, as they come through the door.
• Make sure they know what we offer, double check to make sure we know what they want.
• Ask if they are happy with what we have given them, and thank them when they leave.

Product Knowledge

• Know what we sell, how we make it, the substitutions available & our prices

Work Ethic

• Be on time, leave any troubles at the door, work hard with a smile on your face.
• Show a sense of urgency: never run but move quickly & with purpose.
• Don't mess with "The Party"

Teamwork

• Communicate with your crew in a respectful, upbeat, considerate manner.
• Work safe; verbalize to co-workers what you're doing & where you're going.

Work Environment

• Work is conducted at the Killer Burger store.
• Environment has moderate to high noise level.
• Position requires walking, POS work, cooking, cleaning, phone calls and creating "The Party"!
• You will be required to lift up to 45 pounds as needed.

Benefits

• Earn a starting wage of $22.85 per hour, including tips. We guarantee $5 per hour in tips and with your base wage of $17.85, you're guaranteed to make at least $22.85 per hour. 
• Fun, music filled, fast paced work environment.
• Flexible Schedules
• Ongoing training & opportunity for advancement.
• Shift Meals: One Free Meal before, during (on break) or after each shift.
• Team Member Food Discount: 40% off regular menu price dine-on or takeout orders only.
• Healthcare, Dental & Vision plans in accordance with the Affordable Care Act.

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