Revenue Collection Specialist I

Job Summary The Revenue Collection Specialist I performs administrative work in support of an operating section of the Treasurer’s Office. The areas of responsibilities include routine cashiering and accounting, customer service, delinquent collections, and/or supporting DMV Select services and transactions. Related work is performed as required under regular supervision. The position is part of Stafford County Treasurer’s Office Career Ladder. Advancement is based on demonstrated proficiency in performing the assigned functions, demonstration of core competencies, completion of required classes, and is at the discretion of the Treasurer. This position is assigned to the Delinquent Court Fines and Fees division and is a contractual role under an annual agreement between the Commonwealth Attorney and the Treasurer. Salary The hiring salary for this position is $20.21/hour to $27.79/hour based on experience. The full salary range is $20.21/hour to $35.37/hour, providing opportunity for growth and development. Responsibilities Perform routine cashiering and financial transactions, receiving large sums of money from fees, taxes, permits, licenses, bills, fines, tickets, or other sources, and operating electronic cash registers and other office equipment. Accurately process and verify daily deposits and transaction activity. Receive, open, and prepare mail for processing. Process incoming and outgoing mail, billings, and payments; stuff envelopes, pull bills, sort mail, perform mail distribution, and help prepare routine forms. Sort payments in specific categories to prepare them for processing on the remittance processor. Prepare, scan, and index all financial record documents to ensure timely and accurate availability to the County. Answer the telephone and greet walk‑in customers; assist customers with tax account and general information; refer them to other personnel as appropriate. Provide in‑person customer service to delinquent County taxpayers and debtors. Research and resolve routine problems with taxpayers’ accounts. Explain tax policies and regulations to customers. Process dog license applications, payments and vaccination forms, and issue County dog licenses. Compose and prepare correspondence, memos, and other routine documents. Appropriately refer unusual and complex inquiries and issues to supervisor. Release DMV registration holds after verifying payment either in person or through the online dashboards. Verify, analyze, and communicate with taxpayers regarding their account status in the Debt Set Off and DMV Systems. Assist the Tax Enforcement Division in the collection functions of the department by routing calls and bringing to the attention of the appropriate personnel for set‑off debt, elderly tax relief, disability tax relief, removal of DMV stops, or to stop a collection letter. Perform related tasks as required. Qualifications Knowledge of modern office practices and procedures, including the handling and accounting of large sums of money and handling cash safely and securely. Some knowledge of clerical bookkeeping and reconciliation practices. Basic working knowledge of tax law, rates, billing and cashiering systems, pro‑ration, and Personal Property Tax Relief Act (PPTRA). Proficiency in operating computers and office machines and in navigating software such as Microsoft Office Suite. Reading comprehension to read standard business English. Excellent customer service skills with the demonstrated ability to interact patiently with customers. Problem‑solving skills to apply standard procedures to clearly defined problems. Ability to maintain financial records and to prepare routine reports and statements. Ability to maintain the integrity of confidential and/or time‑sensitive information or processes. Ability to use a variety of popular office machines, including a computer terminal, copier, mail machines, calculator, and facsimile machine. Ability to type accurately at a moderate rate of speed. Ability to read billing statements, account records, codes, manuals, etc. Ability to verify documents and forms for accuracy and completeness. Ability to communicate clearly, effectively, and tactfully with the public. Ability to understand and follow oral and written instructions. Ability to write legibly and skillfully record information and prepare routine correspondence. Ability to adjust communication styles. Ability to relate to clients and adapt to perform under stressful conditions. Ability to utilize mathematical formulas; to add and subtract totals; to multiply and divide; and to determine percentages and decimals. Education & Experience Any combination of education and experience equivalent to a High School Diploma or equivalent and one (1) to two (2) years of experience in cashiering, customer service, accounting, and/or secretarial work. #J-18808-Ljbffr