Property Operations Manager

Property Operations ManagerThe Property Operations Manager is responsible for oversight of and resource management for the day-to-day activity of a specified program (Public Housing, RAD, or Mixed Income) within the residential property portfolio. Through thorough understanding of Property Operations outcomes, this position will ensure that Private Property Management firms and/or Third-Party Owner entities operate CHA and/or privately owned property in accordance with federal, state, and local laws and regulations. Property Operations Managers will express their expertise and oversight primarily through focus on Property Operations and Program Administration.Duties and ResponsibilitiesProperty Operations—direct interface with Property Management site staff to confirm and ensure adequate management operations at the site level through:Weekly, bi-weekly, monthly, and quarterly site visits for engagement and assessment of site staffEnsure that the buildings comply with city codes and ordinancesDirect engagement with Property Management teams on the groundResponse and engagement with resident leadership, as neededProviding vacant unit status confirmation and system updatesEnsuring rent collection standards are at appropriate levels, highlighting and escalating performance concernsMonitoring occupancy and leasing activity at the site level, highlighting and escalating performance concernsOversight of building projects through coordination of personnel and resourcesProgram Administration—ensures timely responsiveness of the Property Operations team members for internal and external requirements and obligations through:Triage for resident concerns, to ensure resolution through completion in coordination with the CHACE team and participation in coordination meetingsAssuring all audits, reports, inspections, updates, and responses are performed and provided timelyEnsuring the timely and accurate completion of standard operational practices (MAT, MIR, grievances, etc.)Reviewing and monitoring PPM Tenant File Folder Audit practices to ensure compliance with HUD/CHA regulations.Completing tenant file reviews (as required by resident billing/ledger/processing concerns)QualificationsBachelor's degree in Business or related field with a minimum of two (2) years of applicable experience or, applicable trainings and certifications along with a minimum of four (4) years of experience. Strong professional written and verbal communication skills. The ability to conduct research and prepare narrative reports and proposals. Software proficiency in Microsoft Suite and Property/Asset Management software.A valid driver's license, unrestricted insurability, and ability to travel within Chicagoland boundaries up to 75% of the time. Current working knowledge of HUD and CHA regulatory requirements related to Public Housing, PVB, MOD Rehab, RAD, and LIHTC programs as evidenced by stated course completion and/or certification requirements (subject to portfolio assignments, and can change with or without notice).Benefits At-A-GlanceVacation, Sick and Personal, competitive PTO packageMedical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life InsuranceShort-Term and Long-Term Disability InsuranceLong-Term Care InsurancePet InsuranceParking TransitPrepaid Legal ServicesBrightstar 529 College Savings PlanIdentity Theft ProtectionHospital Indemnity InsuranceVoluntary Critical Illness InsuranceDeferred Compensation Plan: Empower 457/401(a) with a 3% employer matchPension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of ChicagoHybrid work schedule (position specific) This position may be eligible for remote work following a successful completion of a 90-day probationary period according to CHA's established policies and procedures.Salary: $80,000-$90,000Grade: S9FLSA: ExemptUnion: NoneApplications will be accepted for 30 days from the date of posting. However, the position may be closed at any point if a sufficient number of qualified applications are received.