Commercial Process & Systems Lead

Company Overview Synergy Flavors, part of the Carbery Group, is more than just a leading international supplier of ingredients to the global food and beverage industry—we’re a team driven by purpose. Our vision is simple yet powerful: enriching lives through healthier and tastier foods. We believe great flavor starts with great people. That’s why we’re committed to hiring creative, passionate individuals who want to make a real impact. With deep expertise across food, beverage, and nutrition, our teams develop high-quality taste solutions that inspire innovation and elevate everyday experiences. Your Role in Synergy’s Success We are looking for someone to sit between our Commercial and R&D teams and the IT function - acting as the primary point of contact for both when it comes to technology. The focus is on getting more value out of Microsoft Dynamics CRM and our PLM platform, while helping to improve the processes around them. Reporting to the VP of IT - Americas, you will split your time between business analysis, project delivery, and hands‑on system support. How You Will Contribute Partner with Sales, Business Development, and R&D teams to understand their needs and translate them into practical technology solutions. Serve as the internal expert on Microsoft Dynamics CRM - configuration, best practices, and improving how we use it day to day. Gather and document requirements for CRM and PLM initiatives, working with IT and vendors to design and deliver solutions. Contribute to or lead small to medium‑sized technology projects, including planning, testing, and stakeholder communication. Identify process improvements in commercial operations and product development where technology can help. Support end users through training, go‑live, and beyond. Essential Requirements 3–5 years working with Microsoft Dynamics CRM, Salesforce, or a comparable platform Proven experience as a Business Systems Analyst Strong working knowledge of Dynamics CRM - configuration, customization, and core modules Bachelor’s degree in Business, IT, Food Science, Engineering, or related field Preferred Requirements Experience with PLM systems in food or ingredient manufacturing Background supporting Sales or R&D teams in the food industry Familiarity with Agile or Waterfall project methodologies Education Bachelor’s degree in Business Administration, Information Technology, Food Science, Engineering, or a related discipline. Work Environment & Travel Hybrid role. Location and travel requirements to be confirmed. Salary Range : $107,437 - 161,156 The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. For more information on our benefits click here. Department: IT Location: Wauconda, Illinois Work Arrangement: Hybrid Reporting To: VP of IT - Americas Our Commitment to our People We are a diverse and growing workforce of over 1,000 people across eight countries globally. As we continue to grow, we want to ensure that Carbery Group continues to be a place where people are supported to develop and feel that they can do their best work. We are committed to driving growth, developing future capability and delivering results through our dedicated teams. We offer competitive salaries, comprehensive benefits, and an inclusive workplace where your skills, perspectives, and experience help shape the future of our industry. Join us and be part of a team that values collaboration and makes a meaningful impact - from local communities to global markets. Carbery Group is proud to be an Equal Opportunity Employer, committed to fostering a supportive work environment. #J-18808-Ljbffr Dormont Manufacturing Co