Customer Service Supervisor
Jobtailor
Responsibilities Responsible for coordinating activities of various types of service agents providing customer support services. Responsible for the supervision and development of customer service agents, specialists, and coordinators. Answer questions about services. Handle customer complaints, adhere to client protocol and SOP’s. Audit, research, report, and resolve customer service issues. Monitor productivity of agents and generate reports. Provide performance feedback and coaching to employees and supervisors. Manage performance to ensure required levels of productivity and achievement of organizational objectives. Requirements Bachelor’s degree or equivalent strongly preferred. Generally prefer 0-2 years of related supervisory experience. Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. Exceptional interpersonal and analytical skills required. #J-18808-Ljbffr
Vacancy posted 1 day ago
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