Veterinary Hospice Care Nurse

Hospice Care Nurse

Lap of Love is a national practice dedicated exclusively to in-home end-of-life care for pets. We believe all pets and their families deserve the most compassionate and supportive end-of-life experience. Our veterinarians help pets and their parents with quality of life assessments, pain and anxiety management, end-of-life consultations, and peaceful euthanasia in the comfort of their pet's favorite place home.

Position Description: Lap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks to add a key member to its growing team by employing a dynamic Hospice Care Nurse to support our Hospice Care Team, an extension of Lap of Love's Practice Operations department. This individual will play an instrumental role in Lap of Love's day-to-day operations by providing support to our veterinarians throughout the nation to ensure the utmost quality of care for our hospice patients. This individual's role will include monitoring existing hospice cases and assuring timely follow-ups, encouraging re-checks with our doctors, assisting veterinarians with prescription refills, providing resources to families, reviewing and managing the library of hospice write-ups, and becoming a resource to our Support Center team for veterinary related questions on an ad hoc basis.

We are seeking an experienced Certified/Registered Veterinary Technician with impeccable knowledge of senior, geriatric, and terminally ill hospice cases to fulfill the role of Hospice Care Nurse. The ideal candidate will possess the knowledge and communication skills to help guide families through hospice care for their pet and effectively support the veterinarian with these cases.

Essential Functions & Responsibilities:

• Monitor existing hospice cases averaging 10 or more cases per day (250 per month)
• Determine useful resources for families and assist in providing as needed
• Act as point of contact for area veterinarians
• Encourage re-checks with veterinarians based on the needs of each family
• Monitor hospice appointments to ensure they are being performed exceptionally, updated properly on the appropriate software, and that all follow-up procedures are completed in a timely manner
• Review hospice write-ups for quality and completeness and communicate with veterinarians for any clarifications needed
• Act as a point person for families to contact with questions
• Handle and escalate any client concerns or questions (example: dissatisfaction during the appointment, etc.)
• Authorize prescriptions/refills as indicated by the veterinarian (the appointment record should have written authorization already- i.e., "authorize 3 refills of Gabapentin")
• Ability to comfortably talk a family through the end-of-life process or decision
• Work with leadership to investigate areas of opportunities for growth
• Work with the Support Center to answer any questions that might arise regarding hospice cases
• Responsible for developing blog content several times a year to further educate families