Network Support Technician

Job Description

Job Description

Velofi is a leader in advanced technology solutions, focusing on integrated security, communications, and fiber optic infrastructure. Our commitment to exceptional service sets us apart in the industry. We empower multifamily properties, commercial enterprises, and residents to thrive in the digital age through innovative and reliable solutions. Joining Velofi means being part of a team dedicated to enhancing connectivity and security while driving transformative projects. We strive to build lasting relationships as a trusted partner to our clients, enhancing connectivity, security, and operations at every level.

Key Responsibilities:

• Install, configure, and maintain Layer 2 and Layer 3 network equipment including switches, routers, firewalls, and wireless access points.

• Support ISP-grade services including routing, VLAN segmentation, and basic troubleshooting of CGNAT environments.

• Monitor network performance and respond to outages or service degradation.

• Perform cable management, patching, rack installations, and hardware replacements.

• Assist with POP site support and regional network deployments.

• Install and maintain IP-based camera systems (CCTV).

• Configure NVRs/DVRs and manage camera network integration.

• Troubleshoot connectivity, image quality, and recording issues.

• Ensure proper placement and functionality of surveillance equipment.

• Install and configure VoIP phones and related hardware.

• Support call routing, provisioning, and troubleshooting of phone system issues.

• Work with service providers to resolve escalated telecom issues.

• Maintain accurate documentation of phone extensions and system configurations.

• Install and maintain electronic access control systems including card readers, keypads, and badge systems.

• Configure user credentials and access permissions.

• Troubleshoot door hardware, access panels, and connectivity issues.

• Coordinate with property teams to ensure secure and functional entry systems.

• Respond to service tickets and resolve issues in a timely manner.

• Perform preventative maintenance on network and security systems.

• Document configurations, network diagrams, and service updates.

• Escalate complex issues to Network Engineering or IT leadership as appropriate.

• Coordinate with construction, IT, and property management teams during new site deployments.

• Provide status updates on installations and repairs.

• Support vendor technicians during equipment upgrades or replacements.

• Maintain inventory of networking and security equipment.

Qualifications:

• Associate's degree or technical certification in Networking, Information Technology, or related field preferred.

• 2–5 years of hands-on experience with network infrastructure, CCTV systems, VoIP, or access control systems.

• Working knowledge of: TCP/IP networking fundamentals, VLANs and switching concepts, basic routing principles, and PoE (Power over Ethernet) systems

• Experience with IP cameras, NVR systems, and structured cabling.

• Familiarity with VoIP systems and SIP-based services.

• Understanding of electronic door access systems and credential management.

• Ability to read basic network diagrams and wiring schematics.

• Strong troubleshooting and problem-solving skills.

• Valid driver's license and ability to travel between sites as needed.

Physical Requirements:

• Ability to lift up to 50 pounds.

• Ability to climb ladders and work at heights when installing cameras or wireless equipment.

• Ability to crawl, kneel, and work in confined spaces for cabling and equipment installation.

• Prolonged periods of standing, walking job sites, and working on a computer.

• Ability to travel regularly between community locations.

Work Environment:

• Combination of field-based and technical support work.

• Work performed in indoor equipment rooms, construction sites, and outdoor environments.

• May require occasional after-hours or on-call support for critical outages.

• Fast-paced environment supporting multiple properties and infrastructure systems.

• Direct interaction with property managers, vendors, contractors, and engineering teams.

NOTE: This document outlines the general nature and level of work expected from individuals in this role. It's important to understand that this is not an exhaustive list of responsibilities, duties, and skills. Additional tasks or job functions that can be safely performed may be required as necessary by supervisory personnel. This flexibility in additional duties showcases the company's adaptability and encourages employees to be versatile. The employee is expected to adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook.