Member Associate

Job Description

Job Description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Dental insurance
• Vision insurance

Perks and Benefits:

• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options beyond front desk duties
• Competitive hourly base pay, plus tips 
• Free monthly services for your pup! 
• Merit-based pay increases 
• Savings plan optional

About the Position: 
The Sales & Front Desk Associate is a key position at Scenthound, communicating wellness plan for dogs to pet parents and focused on selling memberships while providing exceptional service to every customer. This position requires:

• Sales experience and confidence (membership sales are highly valued!) 
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency  
• A passion for dogs and dog health & wellness! 
• Reliable transportation  
• Willingness to work in a smoke-free environment 
• Weekend availability

Who We Are Looking For  
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager! 

Tasks:

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service 
• add-ons, and retail sales 
• Develop membership leads; Follow up with potential members 
• Answer phone calls, schedule customer appointments, manage customer profiles and records 
• Manage cash drawer – responsible for daily cash handling 
• Manage customer expectations; Resolve customer concerns; Retain memberships 
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable  
• Perform other tasks and duties as assigned by the Scenter Manager 

Skills and Abilities:

• Confidence in selling services and products 
• Ability to connect with customers (both canine and human!) and provide outstanding customer service 
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services 
• Effective communication with team members and dog parents (in person and on the phone) 
• Independently solve problems using Scenthound values and culture as a guide 
• Attention to detail 
• Time-management; Scheduling appointments efficiently 
• Accountability; hold oneself and others to Scenthound standards