Team Manager, Account Resolution

Supervising a team of full-time employees, the Team Manager, Account Resolution will oversee day-to-day operations, ensuring effective communication and problem-solving to achieve customer satisfaction in a remote setting. Key responsibilities Direct daily operations for the team focused on resolving patient accounts and ensuring timely documentation for billing Monitor team performance and provide coaching to enhance efficiency and effectiveness in achieving operational targets Foster a positive team environment by setting clear goals, motivating staff, and addressing any conflicts or issues Required qualifications High school degree or equivalent Five years of experience in healthcare or health insurance preferred Proven experience as a team leader or supervisor In-depth knowledge of performance metrics Intermediate computer skills, particularly in MS Excel Virtual Vocations Inc