Bellperson

Job Description

Job Description

JOIN OUR TEAM

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to that success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Bell Person!

ABOUT THIS LOCATION

Located in the heart of Downtown Walnut Creek, our property offers a vibrant and convenient workplace surrounded by some of the Bay Area’s best dining, shopping, and entertainment. With easy access to BART, major freeways, and nearby communities throughout the East Bay, Walnut Creek provides the perfect balance of an energetic downtown environment and suburban convenience. 

WHAT WE OFFER

Join a team that invests in you! We’re proud to offer a comprehensive and competitive benefits package to support the well-being and growth of all our eligible employees:

• Medical, Dental, Vision, Life & Disability Insurance — Quality healthcare plans for eligible employees to stay healthy and protected.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) — Pre-tax savings for healthcare and dependent care expenses.
• 401(k) & Roth 401(k) Plans — Plan for your future with employer-supported retirement options.
• Employee Assistance Program (EAP) — Confidential support services for personal and professional well-being.
• Career Growth Opportunities — We promote from within and invest in your long-term success.
• Paid Time Off (PTO) — Take the time to relax, recharge, and enjoy life outside of work.
• Paid Sick Leave — Supportive sick time policy so you can care for your health when you need it.
• Exclusive Employee Hotel Discounts — Special rates across our brand portfolio for you, your family, and friends.
• Complimentary On-Shift Meals (participating hotels) — Enjoy a free meal provided during each scheduled shift.
• Recognition & Rewards Program — Associates are acknowledged through performance awards, milestone celebrations, and incentive programs.

WHY DO WE NEED YOU?

You’re the first face a guest sees when they arrive and the last one they see when they leave — and that matters more than most people realize. As our Bell Person, you set the tone for the entire stay. You’ll carry the bags, escort guests to their rooms, share your knowledge of the hotel and local area, and make every guest feel genuinely welcomed. When guests need a ride, you’ll get them there safely. When they need help, you’ll be there before they even have to ask. If you love hospitality and take pride in making people, feel at home from the very first moment, this role is for you.

SCHEDULE & HOURS

This position is part-time (Availability MUST include: Friday-Sunday) , with schedules that may vary based on business need. Flexibility to work any day of the week, including weekends and holidays, may be required. Specific shift details will be discussed during the interview process.

WHAT YOU WILL DO

• Meet and greet all guests arriving at the hotel in all forms of transportation with a warm, professional welcome.
• Escort incoming guests to their rooms; assist with luggage throughout arrival and departure.
• Inspect guest rooms upon escort to ensure they are in order and supplies are adequate.
• Explain room features to guests including operation of the television, telephone, climate controls, and in-room entertainment systems.
• Offer knowledgeable information about hotel services, facilities, local points of interest, and entertainment attractions.
• Proactively take initiative to offer assistance or answer guest questions throughout the hotel and property.
• Page guests in the lobby, dining rooms, or other areas of the property as needed.
• Deliver messages, packages, suitcases, and other items; run errands on behalf of guests.
• Perform all other duties as assigned by a manager or supervisor.  

SKILLS & ABILITIES YOU BRING

• Ability to follow specific oral and written instructions reliably and carry out guest service tasks consistently.
• Strong interpersonal skills; genuine ability to connect with and assist guests of all backgrounds with warmth and professionalism.
• Professional appearance and manner maintained at all times while representing the hotel.
• Physical ability to perform repetitive motions including lifting, bending, stooping, walking, pushing, and pulling; able to stand for extended periods and lift up to 100 lbs.
• Ability to operate hotel vehicles safely and responsibly in compliance with all applicable traffic laws.
• Knowledge of local area attractions, dining, transportation, and services to serve as a helpful resource for guests.

QUALIFICATIONS

• High school diploma or GED equivalent required, or an equivalent level of education and experience. 
• Ability to communicate effectively with guests, management, and co-workers in a professional and courteous manner. 
• Ability to lift equipment or luggage weighing up to 100 lbs. 
• Ability to work occasionally in outdoor weather conditions. 

Windsor Hospitality is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.