Product Quality Improvement Specialist

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com. We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable. Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes: Benefits eligibility begins the 1st of the month after start date Health care eligibility - including medical, dental, vision, prescription and telemedicine Wellness program Employee discounts Short and long-term disability insurance Life and AD&D insurance Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) Employee Assistance Program 401(k) plan Direct deposit Tuition reimbursement program Paid Vacation Paid Sick Time Join Our Team as a Product Quality Improvement Specialist at Epiroc! Product Quality Improvement Specialist is a highly skilled subject matter expert responsible for supporting the safe and efficient commissioning of new drilling equipment and ensuring the highest standards of product quality. This role involves assisting with the mechanical and electrical setup, calibrating drilling parameters, troubleshooting startup issues, and conducting functional testing to ensure the machinery meets all design specifications and safety standards before full-time operation handover. This dual role commissioning the drilling equipment, reporting out defects and issues and is involved in analyzing product defects, implementing root cause corrective actions (CAPA), and directly training operators on advanced drilling techniques, tooling, and strict adherence to manufacturing procedures to reduce waste and ensure first-pass approval. The expectation for this role is to liaison between the PC and the CC. This role would require 50% or more traveling to various customer locations globally and supporting start-ups/commissioning. The key strategy for this role is to take ownership of the 500-hour zero-defect and warranty related issues and close the Field-to-Product Company feedback loop. Responsibilities: Machine Setup and Calibration: Support the installation, alignment, and mechanical setup of the drill rig and associated machinery according to engineering blueprints and specifications. Commissioning/Startup Execution: Support and assist with pre-start checks, including static checks (lube priming, hand rotation) and energized testing (functional testing of motors, pumps, and PLC controls). Operational Validation: Support trial runs and \"hot runs\" to verify machinery performance under load, monitoring drilling parameters like speed, feed rate, torque, and pressure. Troubleshooting: Support and assist to identify and resolve mechanical, hydraulic, pneumatic, or electrical issues during startup, performing minor repairs or adjustments as needed. Documentation and Reporting: Document all test results, record drilling data, and maintain accurate records for commissioning dossiers and provide copies to operator team and production quality team. Process Discipline: Support and provide assistance as the \"guardian\" of precision, ensuring operators follow standardized work instructions (SWI) and proper manual of arms (tooling) for precision drilling processes. Quality Assurance: Develop and implement quality control systems, inspection procedures, and testing frameworks to evaluate product reliability. Root Cause Analysis: Lead cross-functional teams using structured problem-solving tools (8D, 5 Whys, Ishikawa, FMEA) to investigate defects and implement permanent corrective actions. Technical Compliance: Ensure production processes adhere to quality standards (ISO 9001) and customer-specific requirements. Knowledge: Experience: 5+ years of experience operating and commissioning heavy drilling rigs or industrial drill presses. Strong knowledge of QC tools: FMEA, PPAP, APQP, MSA. Technical Knowledge: Strong understanding of mechanical, hydraulic, and electrical systems in drilling operations. Troubleshooting Skills: Demonstrated ability to troubleshoot mechanical and electrical issues under pressure. Blueprint Reading: Proficiency in reading and interpreting technical drawings, blueprints, and Process and Instrumentation Diagrams (P&IDs). Safety Mindset: Strict adherence to safety protocols, including Lockout/Tagout (LOTO) procedures. Communication: Strong verbal and written communication skills to report to project management and train operators Formal Education Requirement: Bachelor’s Degree, Preferred Skills and Abilities: Ability to work within a team environment and also autonomously when required. Ability to work well under pressure and conduct a professional approach in the face of adversity. Understands effective root cause analysis the need to drive action Ability to communicate well with customers at all levels. Have a continual improvement mentality and constant pursuance of improvement This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job. Any background check conducted will be evaluated through an individualized assessment, taking into account the job’s specific requirements and the candidate’s circumstances. Employment at Epiroc is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment. Epiroc is an equal opportunity/affirmative action employer . All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere. It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift toward more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support. All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at Duties are generally performed in a professional office environment that involves walking, stairs, extended periods of sitting, frequent use of computer screens, which may result in eye strain or fatigue—and the occasional need to lift up to 15 pounds. Minor distractions from general office noise and other activities may occur. To promote wellness, ergonomic equipment, and regular breaks are encouraged. Reasonable accommodations are available to support individuals with disabilities in fulfilling the role's essential functions. If working on the production floor, the work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles, and outdoor weather conditions. Work may also involve climbing up to 4-6 feet using ladders and crawling underneath rigs. May also be required to lift up to 25 lbs. Personal Protective Equipment (PPE) is required while on the production floor or testing area. PPE includes Hard Hat or Bump Cap, Safety Glasses & Steel Toe Shoes. #J-18808-Ljbffr Epiroc