Guest Experience & Sales Manager

Job Description

Job Description

Job Title: Guest Experience & Sales Manager Location: Blondie’s Salon & Spa
Reports To: Senior HR & Operations Manager
Classification: Part-Time (25 Hours/Week, Hourly + Bonus)
Department: Front Desk / Leadership

Job Summary

Blondie’s Salon & Spa is seeking a highly organized, performance-driven Guest Experience & Sales Manager to lead front desk operations, elevate guest experience, and drive sales performance.

This role combines leadership, culture, and revenue generation into one position responsible for both team development and measurable business outcomes. The Guest Experience & Sales Manager ensures every guest interaction reflects Blondie’s brand standards while actively contributing to business growth through pre-booking, retail sales, and client retention.

This is not a traditional front desk role. This position is designed for someone who wants to lead, perform, and directly impact business results.

Compensation & Earning Potential

This role is structured to reward performance and leadership impact.

• Hourly Pay: $15.00/hour (front desk hours) 
• Leadership Bonus: $875/month (guaranteed) 
• Performance Bonus: Up to $875/month based on KPI achievement 

Total Earning Potential

• $24,000 – $35,000+ annually , depending on performance 

Work Schedule

This role includes both front desk responsibilities and dedicated leadership/manager time.

• Monday: Manager Time (9:00 AM – 3:00 PM) 
• Tuesday: Front Desk (9:20 AM – 3:00 PM) 
• Wednesday: Front Desk (9:20 AM – 3:00 PM) 
• Thursday: Front Desk (9:20 AM – 3:00 PM) 
• Friday: Manager Time (10:00 AM – 12:00 PM) 

Total: 25 hours per week

Key Responsibilities

Leadership & Operations

• Oversee daily front desk operations to ensure efficiency, organization, and consistency 
• Lead, coach, and hold front desk team accountable to performance standards 
• Conduct weekly 1:1 meetings with front desk team members using structured templates 
• Maintain and update front desk KPI tracking systems and prepare for weekly performance reviews 
• Audit front desk checklists and workflows; document and communicate performance concerns 
• Create and manage weekly front desk schedules 
• Attend weekly leadership meetings, monthly team meetings, and quarterly leadership meetings 
• Complete administrative and operational tasks during designated manager time 
• Maintain visual standards, seasonal décor, and front desk presentation 

Sales & Revenue Generation

• Drive retail sales and service upgrades through confident, consistent recommendations 
• Ensure guests are pre-booked before leaving to support retention and utilization 
• Track and actively work toward achieving monthly KPI targets (pre-book % and retail sales) 
• Follow up with guests via calls, texts, and emails to increase retention and rebooking 
• Encourage client referrals, online reviews, and long-term relationship building 
• Lead by example in sales behavior and guest communication 
• Coach team members to improve sales performance and consistency 

Guest Experience & Culture

• Deliver a polished, high-end guest experience as the first and last impression of Blondie’s 
• Foster a positive, high-energy, and accountable front desk culture 
• Train new front desk hires on systems, communication standards, and guest experience expectations 
• Handle client concerns, resolve issues, and ensure guest satisfaction 
• Maintain consistency in communication, tone, and service across all guest interactions 
• Support internal culture initiatives including team recognition, events, and celebrations 

Marketing & Talent Collaboration

• Collaborate with leadership on marketing strategy and monthly content direction 
• Develop and post weekly social media content related to culture, hiring, and promotions 
• Support salon promotions and guest engagement initiatives 
• Partner with HR on recruiting efforts, job fairs, and talent strategy when needed 
• Plan and coordinate team events, recognition efforts, and internal celebrations 

Administrative & Ongoing Responsibilities

• Complete weekly bank deposits and cash handling responsibilities 
• Manage bridal inquiries, contracts, and coordination with service providers 
• Audit schedules for accuracy, overlap, and booking optimization 
• Assist with events such as apprentice graduations, team celebrations, and business initiatives 
• Maintain and update training materials, SOPs, and front desk systems quarterly 

Qualifications

• 1–3 years of experience in leadership, sales, or customer service roles 
• Strong sales ability with confidence in recommending services and retail products 
• Proven ability to lead, coach, and hold a team accountable 
• Excellent communication and interpersonal skills 
• Highly organized with strong attention to detail 
• Ability to manage multiple priorities in a fast-paced environment 
• Experience with booking systems, CRM, or salon software preferred 
• Passion for guest experience, team culture, and performance 

Performance Expectations

Success in this role will be measured by:

• Achievement of monthly KPI targets (pre-book percentage and retail sales) 
• Consistent execution of leadership responsibilities and team development 
• Positive guest experience and client retention 
• Strong team culture, accountability, and engagement 
• Contribution to overall salon revenue growth 

Why Join Us?

Blondie’s Salon & Spa is a growth-focused, high-energy environment where performance, accountability, and culture matter. This role offers the opportunity to lead a team, directly impact business results, and grow within a company that values excellence and development.