Telecom Quality Engineer
Staffing
Job Description
Job Description
Summary:
Seeking a Sustaining Quality Engineer with 3+ years of experience in wireless telecommunications and product quality. This role is responsible for managing post-launch product quality, investigating customer-reported issues, driving resolutions, and implementing sustaining engineering processes to ensure product reliability and customer satisfaction.
Key Responsibilities:
- Manage and track post-launch product quality issues and customer complaints.
- Coordinate cross-functional teams to investigate and resolve product failures.
- Develop and improve sustaining quality processes and procedures.
- Monitor product performance and drive corrective actions.
- Support customers through issue resolution and relationship management.
- Utilize project management tools to track activities and deliverables.
Required Qualifications:
- Bachelor's degree or equivalent telecommunications industry experience.
- 3-5+ years in Quality Engineering, Sustaining Engineering, or Wireless Telecommunications.
- Experience with OEM handset products, CDMA, and GSM technologies.
- Strong customer-facing, troubleshooting, and project management skills.
- Experience researching and resolving technical product issues.
Nice to Have:
- Bilingual in Korean and English.
- Experience working with global telecom customers and cross-functional teams
Vacancy posted 4 days ago
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