Administrator on Duty (AOD)

Administrator On Duty

The Administrator on Duty (AOD) provides critical 24/7 operational and administrative oversight for Residential Treatment Centers (RTCs) serving adolescents with trauma-related and mental health challenges. As a key leader on campus, the AOD ensures staff compliance with agency policies, maintains safety and coverage standards, supports therapeutic interventions, and models trauma-informed care in all interactions. Working closely with Residential Supervisors, Directors, and clinical teams, the AOD plays a central role in crisis management, staff supervision, and ensuring a safe, structured, and healing environment.

Leadership

• Identify program needs and implement solution-based protocols with senior staff and stakeholders
• Ensure compliance with agency and program policies under the RTC AOD Director
• Actively participate in programmatic and clinical meetings
• Contribute ideas for program development and growth
• Manage daily campus operations, including client/staff movement and environmental safety
• Triage and manage critical incidents in coordination with relevant stakeholders
• Support implementation of youth treatment planning
• Provide supervision and guidance to Residential Youth Counselors (RYCs)
• Address all incidents of aggression/violence with youth and treatment teams
• Be available on-call for emergency staffing needs

Management

• Direct work of RYC and admin staff in collaboration with Residential Supervisors
• Maintain detailed shift records in AOD Logs
• Liaise with the school while ensuring FERPA confidentiality
• Conduct and document rounds to all living units (4 times per active shift; 3 times per inactive shift)
• Oversee petty cash disbursement and vehicle assignments (fleet remains under Facilities)
• Monitor offices, common areas, and building perimeters for safety and quality
• Ensure appropriate staffing levels, manage per diem list, and address coverage gaps
• Provide crisis support and instruction during RS absences; model TCI techniques
• Ensure staff have access to necessary tools (radios, keys, etc.)
• Support daily transitions and time-home/weekend planning
• Participate in shift debriefings and maintain communication via radio and agency cell phone
• Uphold and model trauma-informed care practices

Required Qualifications

• High school diploma required; Associate's or Bachelor's in Human Services or related field preferred
• Minimum 5 years' experience with youth in residential/behavioral health settings
• At least 3 years of supervisory experience in a similar environment
• Valid NYS driver's license (CT or NJ also acceptable)
• Must pass all pre-employment screenings per ORR requirements

Knowledge, Skills, and Abilities

• Strong leadership and team-building skills
• Effective delegation and task management abilities
• Interpersonal skills to work with diverse staff and youth populations
• Experience in trauma-informed and youth-centered approaches
• Strong crisis intervention and de-escalation skills
• Understanding of OCFS and ACS regulations
• Familiarity with Microsoft Office and ability to learn new platforms
• Culturally competent and committed to equity in care
• Must pass Therapeutic Crisis Intervention (TCI) training

Salary: $72,000 annually