Application Support Analyst

Application Support AnalystAssist clients with specialized reporting and data managementHelp with escalated client issues on all aspects of Alliance HCM solutionsManage workload and client request through Case Ticketing System in SalesForceCommunicate with management in regard to timeline deadlines being pushed or metTroubleshoot client questions to provide timely and accurately solutionsEngage team members as needed to ensure all client case tickets are resolvedVerify accuracy of all client and employee data prior to the first live payroll when working with the implementation conversion teamHeavy phone client communication and detailed email follow up communicationAbility to work flexible schedule when workload warrants additional hoursDesired Skills and ExperienceStrong focus on customer satisfactionStrong organizational and problem solving skillsAbility to multi task and meet deadlinesProficient with Microsoft Office products (Excel, Word, etc)Major in technology, Human Resources, or related fields preferredKnowledge of any of the following is helpful: Benefits, HR, Payroll, Timekeeping, General Ledger, SQL, Report WritingWhy Alliance?Great small company atmosphere - that you can help shape into a great big company atmosphere.Generous salary consistent with qualifications.100% paid health insurance, 401K with match, 100% paid HSA, profit sharing.Work on a fast growing team with tenured experience to learn from.Company OverviewAllianceHCM (Alliance) aims to be the largest independent Human Capital Management (HCM) company in the United States by providing the most advanced technology to customers through its proprietary, single database, cloud-based software. To meet this goal, Alliance is constantly striving to innovate and create best-in-class human capital management solutions. Current products include: Recruitment, Applicant Tracking & Onboarding Solutions, Payroll Processing, Learning Management Systems, ACA Tracking & Compliance Services, Tax Processing, Benefits Administration, Employee Engagement Solutions, and many others.