Warehouse Operations Coordinator/Lead

Job Description

Job Description

Warehouse Operations Coordinator/Lead

Position Summary

The Warehouse Operations Coordinator provides operational and administrative support to the Logistics Manager to ensure the efficient day-to-day operation of the warehouse. This position plays a key role in supporting warehouse systems, inventory control, order processing, returns management, cross-functional communication, procurement of warehouse supplies, and safety initiatives. The Warehouse Operations Coordinator also serves as a critical backup resource for essential warehouse functions, helping maintain operational continuity and supporting a safe, organized, and productive work environment.

Key Responsibilities

Warehouse Systems & Reporting

Manage and support warehouse and inventory management systems, including Macola and WiSys.

Assist with troubleshooting system issues and coordinate resolutions with the Logistics Manager to minimize operational disruptions.

Prepare daily warehouse documentation, including printing, organizing, and distributing order tickets.

Generate, maintain, and analyze operational reports to support inventory accuracy and warehouse performance.

Ensure timely and accurate system updates related to warehouse transactions.

Operations Coordination

Serve as the primary liaison between Warehouse Operations, Sales, Scheduling, Customer Service, Purchasing, and other internal departments.

Respond promptly to inquiries regarding product availability, packaging configurations, dimensions, weights, shipping details, and inventory status.

Coordinate communication across departments to ensure timely and accurate order fulfillment.

Assist in resolving operational issues that impact shipping schedules, customer deliveries, and inventory availability.

Support the Logistics Manager in coordinating daily warehouse priorities and workflow.

Warehouse Operations Support

Provide backup support for shipping, receiving, inventory control, and order fulfillment during employee absences or periods of increased workload.

Assist with coordinating daily warehouse activities to maximize efficiency and productivity.

Support continuous improvement initiatives that enhance warehouse processes, accuracy, and operational performance.

Help maintain organized warehouse operations and standardized procedures.

Process Return Merchandise Authorizations (RMAs) and ensure timely completion of all return transactions.

Perform inventory adjustments while maintaining accurate documentation and audit trails.

Assist with cycle counts, physical inventories, inventory audits, and discrepancy investigations.

Monitor inventory accuracy and recommend corrective actions when needed.

Support warehouse organization and inventory optimization initiatives.

Procurement & Warehouse Supplies

Monitor inventory levels of warehouse supplies, including pallets, packaging materials, labels, shipping supplies, and operational consumables.

Purchase warehouse supplies to ensure uninterrupted daily operations.

Track supply usage and recommend cost-effective inventory management practices.

Maintain vendor communication for routine warehouse supply purchases.

Safety & Compliance

Coordinate with the Logistics Manager to organize weekly and monthly warehouse safety meetings, safety hurdles, and training sessions.

Maintain safety training records and required compliance documentation.

Assist with OSHA compliance initiatives and company safety programs.

Promote safe work practices and foster a culture of workplace safety.

Participate in warehouse safety inspections and continuous safety improvement efforts.

Required Qualifications

Minimum of 3 years of experience in warehouse operations, logistics, distribution, shipping/receiving, or inventory control.

Experience driving a Fork Truck required.

Experience using ERP and warehouse management systems; Macola and WiSys experience is strongly preferred.

Proficiency with Microsoft Office Suite, particularly Microsoft Excel.

Strong organizational, time management, and multitasking abilities.

Excellent verbal and written communication skills.

Strong analytical and problem-solving skills.

High attention to detail with a commitment to accuracy.

Ability to work independently while collaborating effectively within a team environment.

Preferred Qualifications

Experience managing inventory control processes and warehouse operations.

Knowledge of shipping, receiving, freight coordination, and return merchandise processing.

Experience supporting continuous improvement initiatives.

Ability to build strong working relationships across multiple departments.

Experience working in a manufacturing or distribution environment.

Education & Experience

Required: B.S. in Business, Supply Chain, Logistics, or a related field preferred, or an equivalent combination of education and relevant work experience.

Alternate Path: One year of relevant experience may substitute for each year of degree requirements.

At least 3 years of experience in manufacturing environments roles.

Skills & Qualifications

Language & Communication

Excellent written and verbal English communication skills.

Capable of reading/writing technical documents, specifications, and reports.

Spanish bilingual skills are a plus but not require.

Working Conditions

Primarily based on the manufacturing floor, it must be prepared for extended periods of standing and moderate noise levels.

Frequent walking, standing, bending, reaching, and occasional climbing.

Ability to lift items up to 50 lbs.

Work under variable temperature conditions, in a fast-paced production environment.

Ability to safely navigate warehouse equipment and work around moving machinery.

Eligibility

Must be authorized to work in the United States.

North/South Eastern Connecticut's first and premier Staffing Agency.... Established in 1989

Company Description

North/South Eastern Connecticut's first and premier Staffing Agency.... Established in 1989