Technical Program Manager

# Technical Program Manager - MarTech / Digital Experience AnalyticsNew YorkApply for this job* Permanent* Experienced Professionals* Software Engineering* ID 509104-en\_US## Location:Primary work location is Malvern, PA. Candidates should be within commuting distance (Philadelphia suburbs, South NJ, Wilmington DE).## Candidates must be authorized to work in the U.S. without current or future sponsorship.## OverviewWe are seeking a **Technical Program Manager with strong MarTech and digital analytics experience** to lead an enterprise-wide implementation of a digital experience analytics platform (e.g., Medallia DXA or similar), along with the migration from a legacy platform.This role combines **technical program leadership, product thinking, and solution guidance**—working closely with engineering teams to drive implementation, define integration approaches, and ensure successful adoption across the enterprise.This is **not a project coordinator role**. The ideal candidate brings **strong technical understanding, MarTech ecosystem experience, and the ability to guide engineering teams while influencing senior stakeholders**.## Key Responsibilities**Program Leadership & Platform Rollout*** Lead enterprise-wide rollout of a **digital experience analytics platform** across multiple application teams* Drive onboarding, adoption, and execution across **large-scale, multi-team environments (50+ applications)*** Manage migration from legacy tools (e.g., Tealeaf) to modern analytics platforms**Technical Guidance & Architecture Support*** Provide **technical guidance** on web/mobile implementation, including instrumentation, tagging, and SDK integration* Advise engineering teams on **integration patterns, deployment strategies, and implementation approaches*** Support architecture decisions around **data collection, session capture, masking, and platform design*** Create and maintain **technical documentation, integration guides, and best practices****MarTech & Platform Strategy*** Evaluate platform capabilities and identify **gaps in data capture and analytics*** Conduct **competitive analysis and tool comparisons** to support decision-making* Recommend improvements and help build **business cases for platform strategy****Stakeholder & Vendor Management*** Act as a **liaison between engineering, product, and business stakeholders*** Partner with vendors to address technical issues, SLAs, and platform capabilities* Provide program updates, track progress, and manage stakeholder expectations**Governance & Execution*** Support release coordination, onboarding processes, and production rollouts* Ensure compliance with **privacy, data protection, and enterprise governance standards*** Maintain documentation for architecture decisions and program status## Required Qualifications* 5+ years in **Technical Program Management, Technical Product Management, or similar roles*** Strong understanding of **MarTech ecosystem and digital analytics platforms*** Experience implementing or supporting **digital experience / session replay / customer analytics platforms**, such as:+ Medallia DXA+ Adobe Analytics / Adobe Experience Platform+ Quantum Metric+ FullStory+ Glassbox+ Tealeaf *(or similar platforms)** Solid technical foundation, including:+ Web technologies (JavaScript, browser behavior, tagging, SDKs, instrumentation concepts)+ Data and marketing analytics* Experience guiding engineering teams on **integration patterns and implementation decisions*** Ability to operate in **enterprise-scale environments with multiple stakeholders and teams****Nice to Have*** Experience with **CDN architecture (Akamai or similar)*** Familiarity with **privacy masking, PII handling, and data governance*** Experience evaluating or selecting MarTech platforms* Exposure to **Voice of Customer (VoC) / customer feedback platforms****Key Positioning (Important – keeps funnel strong)*** This role is best suited for a **Technical TPM or Technical Product Manager** with MarTech experience* **Not a pure Project Manager** (must have technical depth)* **Not a deep hands-on Architect role** (guidance vs. heavy design ownership)* Open to candidates with **adjacent platform experience (Medallia not required)**For this role, the gross annual base salary range is $125,000 - $145,000/ yearly. for a full-time position. This range covers base pay only; we will discuss any bonuses, incentives, and benefits during the hiring process. Your exact offer will depend on objective, job-related factors – like your experience, skills, and qualifications – in line with our fair pay principles. If a collective labour agreement applies to this role, we will share the relevant pay scale details with you. Note: We never ask about your current or past salary during our recruitment process. #J-18808-Ljbffr