Showroom Sales Assistant

Company Description: Steven Singer Jewelers is a renowned, family-owned jewelry company based in Philadelphia. With over 40 years of experience, we take pride in providing exceptional customer service and offering exquisite jewelry pieces. We are dedicated to creating a positive and welcoming environment for both our customers and our team members.

Job Description: As a Showroom Sales Assistant at Steven Singer Jewelers, you will play a vital role in supporting our sales team and ensuring a seamless customer experience. Your responsibilities will include assisting customers, managing phone inquiries, placing orders, maintaining inventory, handling repairs and cleanings, and contributing to the overall operations of our physical location.

Responsibilities:

• Provide exceptional customer service by greeting and assisting customers with their inquiries, purchases, and special requests.
• Answer phone calls promptly and professionally, addressing customer inquiries, taking messages, and forwarding calls to the appropriate team members.
• Assist with placing orders for customers, ensuring accurate product information, pricing, and delivery details are communicated effectively.
• Maintain and organize inventory, ensuring accurate stock levels, proper display, and regular updates.
• Coordinate and track repairs and cleanings, liaising with customers and our in-house jeweler to ensure timely and quality services.
• Assist with general administrative tasks, including data entry, filing, and maintaining customer records.
• Collaborate with the sales team to meet individual and store-wide sales targets, contributing to a positive and supportive team environment.
• Help set up store displays to ensure they present the product in an eye-catching way.
• Stay updated with product knowledge, industry trends, and company promotions to effectively communicate information to customers.
  Adhere to all company policies and procedures, including those related to security, confidentiality, and ethical sales practices.

Requirements:

• Previous customer service experience, preferably in a retail or jewelry environment.
• Excellent interpersonal and communication skills, with the ability to engage customers and build positive relationships.
• Strong organizational skills, with attention to detail and the ability to multitask effectively.
• Proficiency in handling phone calls and managing inquiries in a professional and courteous manner.
• Ability to work weekends and a flexible schedule as needed.
• Energetic and enthusiastic approach to work, with a positive attitude and willingness to learn.
• Strong team player, capable of collaborating with colleagues to achieve common goals.
• Basic computer skills and familiarity with inventory management systems.
• Knowledge of jewelry and gemstones is a plus but not required.
• Must be able to lift up to 25 pounds.

Working Hours: This is a part time or full time position that requires availability on Weekends. We offer flexibility in scheduling, allowing you to create a consistent schedule that works for you while meeting the needs of the business.
If you are passionate about providing exceptional customer service, have a keen eye for detail, and enjoy working in a dynamic team environment, we invite you to join our team at Steven Singer Jewelers. Together, we can continue to deliver memorable experiences to our valued customers.

As part of the hiring process, Steven Singer Jewelers requires all final candidates to successfully complete a background check. These checks are conducted to help ensure the safety and integrity of our workplace, and to maintain the trust of our clients and team members.

By submitting your application, you acknowledge and agree to the following if offered a position:

• You authorize Steven Singer Jewelers and its designated agents to conduct a comprehensive background investigation, which may include verification of employment history, education, criminal records, credit history (if relevant to the position), and reference checks.
• Any offer of employment is contingent upon the successful completion of the background check.
• Falsification of information or failure to pass any portion of the screening process may result in disqualification from employment or withdrawal of any offer made.

All background results will be kept confidential and used strictly for employment-related purposes, in accordance with applicable federal, state, and local laws.