Junior DevOps Engineer

If you're eager to be part of an organization that embraces agility, creativity, and a shared determination to make an impact, 5.15 Technologies eagerly awaits your arrival. We are excited to meet exceptional individuals like you who can help shape our future and redefine what's possible. If you're a tech enthusiast with a heart for innovation and a commitment to delivering excellence. In the words of our most recent recruits: “Expect it to be dynamic! Some days, you will spend the entire day scripting, the next day requires JIRA project administration or configuring workflows. Other days you must integrate all those tools together. The best part about the entry level Automation Engineer position is that you get to work with great people at both 5.15 and our customers and you get to do meaningful work that is interesting. You are always learning!” 5.15 Technologies: Where Talent Meets Opportunity, and Success is Unleashed. Job Summary: The Junior DevOps Engineer develops, implements, supports, manages, reports, and monitors our customers’ DevOps infrastructure, leveraging 5.15’s experience, technical knowledge, and DevOps/SRE expertise. The Junior DevOps Engineer is responsible for providing consulting, reactive, proactive, and preventative services for DevOps technologies including serving as a trusted advisor who understands the customer’s environment and works as an extension of the customer’s DevOps team. Responsibilities : Support the DevOps mission to bridge the gap between development and operations teams. Improving quality, reliability, observability, security, and stability. Troubleshoot complex technical issues. Assist teammates and technology consumers with solving complex technical issues. Support developers as needed with DevOps/SRE technologies. Possess an excellent technical understanding of DevOps technologies and how to support and manage them in a variety of settings, ranging from basic to complex. Demonstrate the desire and ability to continue learning new concepts and remain up to date on the most recent technologies, particularly those related to DevOps/SRE technologies. Develop, deploy, install, configure, and maintain DevOps technology solutions for customer environments. Maintain rigorous security maintenance on all DevOps technologies. Maintain technical documentation. Providing validation support and documentation to support DevOps maintenance related tasks. Providing on-call support as required. Support development, infrastructure, and security projects and deployments. The Junior DevOps Engineer's primary responsibilities are to deliver one or more of the following services to our customers: Incident management – Troubleshoot and resolve incidents received from the customer (in alignment with SLA’s) and/or that were created to address alerts from a monitoring system. Change management – Attend weekly customer change review board meetings, write/submit change tickets, and perform changes during customer change windows (typically after-hours). Problem management – Analyze the customer’s incident history to determine if any trends/patterns represent an underlying problem, and if so, work with the customer to address the problem. Come thrive in a Dynamic, Collaborative Environment at 5.15 Technologies! Event management – Investigate alerts received from a monitoring system and determine proper actions to address the alerts. Request fulfillment – Fulfill DevOps-related service requests received from the customer. Environment management – Functions include managing/administering DevOps technologies and components within the development, test, and/or production environments, updating DevOps environment documentation, applying approved patches and/or software updates to DevOps components, assessing the health of and making recommendations to optimize DevOps platforms, and providing IT automation thought leadership. Reporting – Develop and deliver ad-hoc and regularly scheduled reports containing metrics and other information per the customer’s requirements. Ticket management - Maintain accurate and timely ticketing system data (e.g., detailed ticket notes, accurate ticket status, following up on tickets to avoid excessive ticket aging, etc.). Monitoring - Configure and manage the monitoring solution for DevOps and related ancillary technologies, including helping to establish baselines and adjusting threshold values as needed. Analysis - Analyze monitoring metrics and alerts to identify patterns/trends, make correlations, and provide actionable information. Development – Develop software code/scripts to automate IT processes and/or integrate IT technologies. Technical Knowledge and Skills: Demonstrated ability to learn quickly and adapt to new technologies Strong problem-solving skills with the ability to troubleshoot complex technical challenges Positive, team-oriented, and customer-focused attitude Ability to work effectively within a small to medium-sized collaborative engineering environment Demonstrated technical fluency and/or hands-on experience in one or more of the following areas: Operating Systems (RHEL, Ubuntu, Windows Server) CI/CD Platforms (Jenkins, GitHub Actions, GitLab CI) Scripting and Automation (Python, Bash, PowerShell) Version Control (Git, Bitbucket, GitHub) Infrastructure Automation (Ansible, Terraform) Monitoring and Observability (Splunk, Grafana, Prometheus) Security and Compliance (container scanning, secrets management, vulnerability remediation) REQUIREMENTS The ideal candidate for this position: Authorized to work in the United States Candidates must be willing to relocate based on business or customer needs Must have a Bachelor of Science degree from an accredited university in Computer Science or Engineering Must be able to work a minimum of 40 hours per week, Monday through Friday, aligned to standard U.S. Central Time business hours Candidates must be flexible and available to support customer change control windows during off hours, nights, and weekends as required Ability to travel is required Applicants should meet the listed requirements before applying for this position COMPANY PERKS You'll receive lab equipment to fuel your work Stay connected with company-paid cell phone coverage and home internet Take care of yourself with comprehensive medical insurance coverage Continuous training and professional development opportunities Plan for the future and build your savings with a 401K retirement plan and enjoy the added perk of 401(k) matching Paid Time Off Relocation Assistance Full-Time Primarily Remote with Occasional Texas Travel #J-18808-Ljbffr