ServiceNow QA Engineer

Role Summary

Own functional, regression, integration, automation, and release-quality testing for ServiceNow implementations, enhancements, and family-release upgrades.

Key Responsibilities

• Develop test strategies, plans, scenarios, test cases, and requirements traceability for ServiceNow releases.
• Perform functional, regression, integration, UI, role/ACL, and end-to-end testing.
• Build and maintain Automated Test Framework (ATF) tests, suites, and scheduled runs; use client test runners for UI tests.
• Validate REST/SOAP integrations using Postman or similar tools, plus import sets and transform outcomes.
• Test roles and ACLs using impersonation and negative test cases.
• Lead upgrade testing, including skipped-record review support and regression of customizations.
• Manage defects, retesting, and release-quality reporting in Jira, ServiceNow Agile, or Test Management.
• Collaborate with developers, BAs, architects, and product owners during sprint delivery.

Required Qualifications & Skills

• 2+ years of ServiceNow testing experience across one or more modules (higher for L2/L3).
• Hands-on ATF experience, including building reusable steps and suites.
• Strong understanding of SDLC/STLC and Agile delivery.
• Ability to validate APIs, integrations, and complex workflows; basic JavaScript knowledge.

Preferred Qualifications

• CSA or ServiceNow platform training; ISTQB Foundation.
• Experience with external automation tools (e.g., Tricentis Tosca, Selenium, Playwright) and API testing.
• Enterprise release and upgrade testing experience.

General Expectations

• Work effectively in Agile/Scrum or hybrid delivery environments and collaborate with distributed, multi-time-zone teams.
• Produce clear technical/functional documentation and follow established development, security, change, and release standards.
• Communicate effectively with technical teams, business stakeholders, and client leadership.
• Support production issues, releases, or scheduled activities outside standard business hours when required by the engagement.