Systems Engineer

Systems Engineer

Alexandria, VA (Onsite)

Salary: Up to $110,000

Full-Time | On-Call Rotation Required

Join a Team Supporting Mission-Critical Technology

We are seeking a highly motivated Systems Engineer to support the operation, maintenance, and continuous improvement of complex technology systems in a customer-facing environment. This role is ideal for a technical professional who enjoys solving challenging problems, working directly with customers, and supporting modern infrastructure and containerized applications.

As a key member of the Operations team, you'll serve as a trusted technical partner to clients, ensuring system reliability, resolving operational issues, and helping drive technology enhancements that support business objectives. This is a hands-on role requiring strong troubleshooting skills, excellent communication, and the ability to work independently.


What You'll Do

• Serve as the primary technical liaison for customers, responding to operational questions, issues, and support requests.
• Support and maintain video management and Network Video Recorder (NVR) systems.
• Troubleshoot and resolve hardware, software, application, and communication issues.
• Monitor and support containerized applications and system performance.
• Participate in customer meetings, change management activities, and technical reviews.
• Perform software and hardware upgrades across Linux, Windows, and commercial off-the-shelf technologies.
• Assist with testing, deployment, and implementation of software solutions alongside Software Engineering and QA teams.
• Train operations personnel on new products, features, enhancements, and operational procedures.
• Document system architecture, configuration settings, troubleshooting procedures, and technical changes.
• Recommend improvements that enhance reliability, efficiency, scalability, and customer experience.
• Participate in an on-call rotation supporting critical systems outside normal business hours.

Top Skills We're Looking For

Required

Advanced troubleshooting and problem-solving abilities

Ability to independently manage workload and prioritize tasks

Strong verbal and written communication skills

Kubernetes and containerized application experience

Customer service and customer-facing support experience

Preferred Experience

• Intelligent Transportation Systems (ITS) industry experience
• Video streaming technologies and protocols such as:
  • RTSP
  • WebRTC
  • ONVIF
• Linux and Windows administration
• Network infrastructure and communications technologies
• Change management and configuration management processes
• Supporting 24x7 operational environments
• Cross-functional collaboration with Engineering, QA, and Operations teams

Qualifications

• 3+ years of experience in systems engineering, infrastructure support, operations support, or a related technical field
• Experience supporting enterprise applications, servers, networks, or cloud-based environments
• Understanding of software deployment, testing, and system maintenance practices
• Ability to work independently while collaborating effectively with technical and non-technical stakeholders
• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience preferred

What Makes You Successful

• You enjoy being the person others rely on to solve complex technical problems.
• You thrive in customer-facing environments.
• You communicate technical concepts clearly to both technical and non-technical audiences.
• You take initiative and can manage competing priorities with minimal supervision.
• You are passionate about system reliability, operational excellence, and continuous improvement.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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