Senior Systems Analyst - Epic Willow - Remote

Join the transformative team at City of Hope, where were changing lives and making a real difference in the fight against cancer, diabetes, and other life‑threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

** This is a Fully Remote Opportunity within the United States**

Design, build, and test an assigned Epic module. Maintain documentation of business and system configuration requirements. Configure the Epic software according to decisions made by SMEs such as templates, drop‑down boxes and pick lists. Complete assigned team tasks as documented in the work plan. Report status of task completion to assigned Team Lead. Provide timely alerts about endangered milestones and deliverables.

Responsibilities

Analyzes, develops, configures, tests and implements Electronic Health Record (EHR) software and related analytics on time with minimal supervision.

Performs system configuration functions using on‑line architectural tools with minimal supervision.

Prepares detailed program specifications and flowcharts and coordinates the system’s installation with the user department.

Provides status reports to management when required.

Attends meetings as required and participates on committees as directed.

Prepares charts and diagrams to assist in problem analysis and submits recommendations for solutions.

Acts as user liaison between clinical or business departments and Information Systems; providing domain expertise and experience for multiple interacting healthcare departments.

Works closely with operational stakeholders to properly engineer workflow.

Leads others to adhere to established industry best practices, standards, and quality.

Maintains a positive image when dealing with department personnel and other City of Hope employees.

Skills & Experience

Understands strategies, determines business needs, and participates in planning and implementing Epic.

Works effectively in a high‑paced environment.

Applies knowledge of workflows to implement a system that meets business needs.

Provides excellent service to both internal and external customers.

Identifies problem situations and considers all perspectives in terms of scope and consequences.

Demonstrates the ability to effectively facilitate interdisciplinary teams as assigned.

Works independently, handles significant responsibility, and prioritizes multiple assignments.

Attends to the detail required.

Qualifications

Bachelors Degree

Experience may substitute for minimum education requirement

5+ years healthcare experience in a technical, clinical or revenue cycle operations role

Required Certifications

Epic Willow certification required.

For internal COH candidates, Epic certification to be obtained within 9 months of transferring into the Epic project.

Preferred Education and Skills

5+ years of healthcare Information Technology experience

Healthcare experience in other acute care settings preferred as well. Previous experience in the design, planning and implementation of clinical information systems preferred.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.

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