Duty Manager

We have an incredible opportunity for a dynamic, energetic, and eager Duty Manager in Des Plaines, IL! About DO & CO We have a passion for hospitality culinary delights on every elevated floor and in the sky. With our three business segments, Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 33 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations. Responsibilities Communicates with station in a timely manner. Ensure punctual provision of the assigned flights, correct number of meals for each provisioned flight, crosschecking the sealing of outgoing flights as well as proper handover to the aircraft crew and dispatch team. Follows all incoming operational communications from the clients and direct them to the concerned departments. Increases efficiency in packing and rotation of equipment and ensure correct dead-head packing. Controls the usage of clean uniforms and safety equipment. Supervises the processing time to avoid delays, lapses and overstocking. Identifies problematic areas within the consigned sectors and implements corrective actions while maintaining proper communication with the superior. Controls the timing for the food flow with tray-setting and food-production department. Delivers all information for correct invoicing of all sold articles per flight. Updates customer specifications in each consigned department and ensures that requirements of hygiene, quality and safety standards are fulfilled and inventory deadlines are met. Monitors daily floating inventory/requesting equipment (traymats, etc) and monthly inventory. Manages in menu changes, and SPML specs. In the absence of the Account Manager, supervises, motivates, and assists flight coordinator and food packer departments as well as trains, manages, schedules, develops, disciplines, conducts performance appraisals, and counsels team members. Qualifications Minimum of 3 years of supervisory experience preferably within airline catering. Ability to work independently and in a team environment. Ability to motivate the team. Planning-, coordination and excellent verbal and written communication skills. Availability, staying power and self-assertion. Strong implementation skills. Highly result orientated. High level of self-organization. Must have a valid driver's license. What We Offer Competitive Pay $70,000 yearly. Daily Complimentary Meals (Breakfast, Lunch and Dinner). FT employees are eligible for 401K and medical benefits: medical, dental, and vision. An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality. Genuine career development opportunities, both nationally and internationally. The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry by attending world-class events. Diversity & Inclusion Statement DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic. #J-18808-Ljbffr