IT Support Specialist

IT Support Specialist (Executive Support) Databricks, Inc. We are seeking an experienced IT Support Specialist to serve as the primary technical partner for Databricks, Inc. New York office. In this role, you will deliver a white‑glove support experience to employees, including C‑level executives and senior leadership. You'll play a critical role in ensuring productivity by anticipating needs, resolving issues quickly, and maintaining a high standard of service in a fast‑paced, high‑visibility environment. What You’ll Do Provide white‑glove IT support to executives, senior leadership, and staff Own and resolve high‑priority escalations from Tier 1 helpdesk teams Deliver hands‑on support for devices, A/V systems, conference rooms, and events Proactively identify trends and implement solutions before issues arise Partner with IT engineering and specialists to enhance tools, systems, and collaboration Maintain and update documentation in Confluence knowledge base Manage and prioritize support tickets while improving workflows and processes Troubleshoot complex issues across multiple devices and platforms Required Qualifications 5+ years of IT support experience 2+ years supporting executive leadership (C‑level, VP+) Experience working in a fast‑paced or high‑growth environment Executive Support Expertise Proven experience delivering white‑glove support Ability to remain composed in high‑pressure, high‑visibility scenarios Strong communication and interpersonal skills with senior stakeholders Okta / Identity & Access Management Advanced Okta administration experience Ability to build and troubleshoot group rules using Okta Expression Language Experience managing SSO integrations (SAML/SCIM) and push groups Endpoint & Device Management Strong troubleshooting across macOS, Windows, iOS, and Android Experience with MDM tools (e.g., JAMF) for device configuration and security Ability to diagnose cross‑device interoperability issues Google Workspace Administration Advanced admin experience with Google Workspace Ability to manage security policies and perform email/log investigations Experience building quarantine rules and moderation groups Preferred Skills Experience with JAMF, Slack, and automation tools Familiarity with AI‑driven tools or workflows Strong documentation and process improvement mindset Environment Onsite role supporting a growing office (~200 users today, scaling to 350+) Fast‑paced, high‑touch support environment with direct executive interaction Why Join Work directly with executive leadership and make a visible impact Opportunity to build and improve IT support processes at scale Be part of a high‑growth, collaborative environment Experience Level Intermediate to senior Job Type & Location This is a Contract position based out of New York, NY. Pay And Benefits Pay range: $40.00 – $45.00/hr. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type Fully onsite in New York, NY. Application Deadline This position is anticipated to close on Jun 3, 2026. Equal Opportunity The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr Jobs via Dice