Cartage, Warehouse, and TCI Supervisor

Job Description

Job Description

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order and risk management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals

• 300+ locations worldwide

• Fortune 500

• Globally unified systems

At Expeditors, we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within—more than 27 percent of our staff of 17,000 employees has been at Expeditors 10 years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs—they’re chances to grow, thrive, and do what you love.

Scope of Position:

Expected to ensure that the Cartage, Warehouse and Transcon Inbound is running smoothly while adhering to the rules and regulations set forth by Expeditors, with safety being the priority.  

Major Duties and Responsibilities Warehouse:

• Safety is the FIRST duty and responsibility for everyone that works in an Expeditors warehouse. Ensure all vendor safety practices are adhered to, instruct others of proper safety practices and advise supervisor of abuses
• As the shift lead, you will collaborate closely with agents and 3rd party to ensure smooth daily and weekly operations. You will be responsible for identifying and addressing any inconsistencies in the plan, and communicating these issues directly with the manager.
• Maintain the level of appearance of the warehouse expected by the Expeditors culture
• Check for and verify all documentation while completing required processes accurately and efficiently
• Unload and load cargo in a safely, accurately and efficiently
• Arrange for the transfer of cargo using radio, telephone and computer communication 
• Preform or oversee all aspects of warehouse staffing, includes permanent and contingent staff
• Lead team in warehouse excellence
• Ensure coverage of operations with staff who have the appropriate certifications 
• Onboard newly hired staff
• Direct employee versatility (cross training)
• Responsible for updating and entering event codes when necessary
• When instructed, responsible for conducting cycle counts, physical inventories and the overall accuracy of the inventory stored within the facility.
• Oversee all receiving, shipping, container positioning, and inventory activities following operational standards (OPS) and KPI expectations
• Improve safety, quality, delivery and cost through continuous improvement methods
• Maintain compliance to all facility certification requirements and government policies
• Participate in quoting, transitioning, and onboarding new customers
• Manage, prevent, and resolve inventory, over/short/damage, process and customer exceptions
• Operate forklifts and other warehouse equipment in the process of moving products safely.

Pick­up & Delivery & Team Operations (Cartage)

• Supports pick­up & delivery operations within the district.
• Proactively communicates with product. Serves as the liaison between product, warehouse, and cartage providers.
• Daily focus on meeting established KPI for the district cartage program including (95%+ on time pick up & delivery) and the program’s
• Monitors activity dashboard and systems through the day. Manages service exceptions and resolves them in a timely manner.
• Prepares periodic reports and presents such reports to management.
• Manages process of diversion to outside carriers as needed.
• Assist in developing new strategies for maintaining or improving quality-of-service, growing the cartage program, and ensuring internal and external success.
• Manages process for documenting and communicating accessorial charges. Focus on minimizing cost and improving operational efficiency.
• Coordinates daily activities with warehouse team.
• Serves as an escalation path for operations when local PU/D challenges arise and communicate resolutions.
• Be a role model of our cultural attributes for all employees.
• Perform supervisor duties required for leading a team such as check-ins, reviews, administrative tasks.
• Be a coach, mentor, positive influence, and welcoming resource to help develop the cartage team.
• Constantly contributes new ideas and challenges the team to do the same, driving the growth and continuous improvement of the cartage program.

Dedicated Fleet Operations (Cartage)

• Works with service providers to ensure efficient usage of equipment and drivers.
• Monitors and assists service provider, branch, and associated parties in the control of variable cost.
• Responsible for proper coding and reporting of delays and exceptions.
• Rate audits & payables approval. Review financial data as requested.
• Root cause analysis on service failures and develop corrective action as necessary.
• Provide costing and price support to products.
• Conduct quarterly service provider evaluations in support of the Service Provider Management Program.

Major Duties and Responsibilities Transcon: 

• Ensure all action taken by the Transcon department is completed within the guidelines set by Expeditors Operational Process Standards 
• Consistently manage the department workload throughout the day and allocate the necessary resources to ensure expectations are being exceeded at all levels/functions  
• Maintain timely communication (internal/external) through all medians for the department per Expeditors communication standards 
• Preserve data through timely and accurate system updates and provide operational reports to customers   
• Manage status reports, monitors and databases per roll specific expectations  
• Manage all aspects of the department finances accurately and timely billing 
• Manage and develop relationships with external entities through problem resolution, rate negotiations, strategic planning, evaluations and SPA management 
• Serve as the first level of escalation between Expeditors and its customers, vendors, and other groups within Expeditors 
• Provide warehouse staff with necessary documents and information needed to receive and ship the orders as efficiently as possible to ensure customer expectations are met 
• Administer consistent employee evaluations and create development plans for department personnel’s future progress within Expeditors 

Support the manager in the following areas:

• Building and maintaining strong relationships with vendors (airlines, trucking companies, and others)
• Working to be our vendors lowest cost customer promoting market solutions
• Evaluating vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed

Expectations at Supervisor

Finances:

• Meet weekly or more if required with the department manager

Support the manager as required and applicable in the following areas:

• Proactively work to maintain accounts payment within 30 days
• Ensure company credit procedures are followed and utilized effectively
• Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP
• Manage intercompany accounting discrepancies via AJAX report

Sales / Retention
Support the manager and or the sales department where needed:

• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
• Take an active role in the transition of new business/ updates to existing business
• Participate to retention calls and complete customer reviews and with your regular customers to document in the CRS

People:

• Identify with manager, develop, and mentor your No. 2
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Ensure team meets company standards of 52 hours training per year per employee
• Ensure that the new hires complete company’s mandatory training within the first 6 months
• Support the manager where needed
• Participate to staff appraisals, and at a minimum once per year per employee
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
• Contribute to the effective weekly department meetings with team
• Review department goals and business plan periodically with team to ensure buy-in and accountability

Systems:

• Ensure department is using all system tools to their greatest advantage based on your department size and organization. (e.g. using edoc and edoc treeview, export database, and other system generated reports to manage by exception)
• Be open to implementing new system changes and enhancements into your department
• Be involved and suggest system/process improvements
• Set the tone of this environment within your department

Culture

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• 2 years of industry specific qualification (country specific)
• Proven supervisory attitude
• Good market and product knowledge
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Good computer skills (Excel, Word)
• Compliance/Industry certifications required to perform expected duties obtained and maintained (DG, LATAM, Compliance, IATA/FIATA, etc.) 
• Intimate understanding of Export Compliance 

Expected base salary: $57,000.00

Eligible for bonus

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.