M365 Governance and Resilience Lead Programmer Analyst

M365 Governance and Resilience Lead Programmer Analyst New Jersey, Mahwah 12/09/2025 Contract Active Job Description: Job Summary We are seeking a highly skilled Lead Programmer Analyst to oversee governance, operations, and enhancements across Microsoft 365, ServiceNow, Rubrik, and related platforms. This role focuses on maintaining service excellence, driving automation, and ensuring compliance with data sensitivity and retention policies. The position involves strategic planning, risk management, and disaster recovery to ensure continuity and resilience. Key Responsibilities Program Operations & Governance Lead service monitoring and governance reviews. Manage ITSM operations including Incident, Request, and Problem Management via ServiceNow. Conduct quarterly ITSM reviews to assess process gaps and ticket accuracy. Oversee reporting activities for service improvements and compliance using ServiceNow and MS Purview. Maintenance & Optimization Maintain optimal configuration of M365 security components. Identify and implement improvements for data sensitivity and retention policies. Ensure alignment with industry best practices and organizational standards. Enhancements & Automation Support new M365 services and releases; manage change orders. Identify and implement automation opportunities (e.g., license requests, Co-Pilot updates). Training & Communication Develop and update training modules and reference materials. Translate training content into multiple languages in collaboration with global teams. Provide quarterly updates to FAQs and job aids. Rubrik Platform Support Manage backup and retention for SharePoint, Teams, Exchange, and OneDrive. Optimize Rubrik configurations and coordinate incident support. Define thresholds for restore volumes and alert resolution processes. Develop automated dashboards for M365 health monitoring. Conduct annual dashboard reviews and updates. Additional Projects Update SharePoint Administrator training using eLearning tools. Support future projects related to encryption, extended retention, and compliance monitoring. Required Qualifications 7+ years of experience in IT program or project management. Hands-on experience with M365, ServiceNow, Rubrik, and data governance tools (e.g., Purview). Knowledge of ITSM processes and reporting automation (Power BI, PowerShell, Azure). Familiarity with RBAC, Azure Active Directory, and Synapse environments. Preferred Qualifications Experience managing training programs and multilingual content delivery. Strong communication, stakeholder management, and documentation skills. Knowledge of data classification, retention, and compliance frameworks. Ability to lead cross-functional teams and manage vendor relationships. Experience with eLearning tools such as Articulate Storyline. #J-18808-Ljbffr